Sales Ambassador

Job Title: Retail Sales AmbassadorLocation: New York CityTerms: FT Permanent - Onsite at the Mikimoto New York Flagship BoutiqueSUMMARYContributes actively to boutique sales, by providing remarkable service to all internal and external clients, supporting the management team and representing the Company brand and image.ESSENTIAL DUTIES AND RESPONSIBILITIES I. A BUSINESS DEVELOPERMaximize sales and provide excellent customer and after-sales service Provide tailor-made advice, listening to clients' expectations and answering requests. Excite clients with interesting and surprising suggestions of merchandiseHighlight the Mikimoto heritage/best of the best and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitorsManage and report all delicate situations regarding client complaints to the Sales Manager and/or the Boutique DirectorFollow all corporate and store policies and operational guidelinesFollow all policies regarding the handling of merchandise, cash, credit card transactions, as well as safety and security measuresPrepare appraisals as necessary for new and/or previously purchased merchandiseAssist other sales associates during sales and in all other tasks as neededAccurately accept client's pieces for repair in the approved manner; and accepts further responsibility to ensure any needed additional communication with the client be conveyed in a timely manner.Actively develop new clients and consistently strengthen existing client relationshipsCreate your client book and update customer database consistentlyUtilize the Mikimoto Clienteling App to consistently create new clients and develop relationships, through targeted and personalized outreachBuild relationships with clients to encourage them to desire the products and the brand in the long-termBuild a network of people who have an impact on local and international luxury business in order to promote customer loyalty (especially with High Potential - "HiPo")Demonstrate business ownership by identifying key clients to develop and proactively determine short and long term strategy and objectives for eachObtain relationship building data during each presentationConduct follow-up communications and send approved correspondence after each interactionII. A TEAM PLAYERParticipate in maintaining a positive work environmentConsistently provide the highest level of professionalism in all behaviors including communication and teamworkWork with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approachContribute to back of house operations, like stock control and inventoriesWork well in a team and actively support and assist your colleaguesProvide high quality relevant feedback and requested reporting to the Management teamIII. A BRAND PROMOTER (CLIENTS)Promote the brand's culture internally and externallyInspire customers by embodying the Mikimoto brandPresent the Mikimoto brand, by giving details and inspirations on collections with a storytelling approach, when neededStay informed and active socially by targeting key networking events to attend with the purpose of recruiting new clientsEntertain clients outside of the boutique in order to strengthen existing relationshipsEnsure that the image of the Boutique is in line with corporate standardsMaintain organization, grooming and appearance of all areas respecting the Visual Merchandising standardGuarantee excellent customer experienceEnsure customer satisfaction, engagement and that the qualitative standards required by the brand are maintainedFollow the guidelines provided by Corporate regarding the clienteling approach, including welcome and in-store servicesIV. A PROCESS SUPPORTERSupport Management with all boutique processes, compliance, and follow-up Adhere to and follow all Company PoliciesReceive, process, prepare and organize deliveries, transfers, and shipmentsPrepare store for opening and closing; set-up and breakdown merchandise displays daily, following proper merchandise handling and security procedures; ensure cleanliness of all display units and shelvesMaintain both the back-office and sales floor in a pristine condition; counters, glass, carpet, merchandise display, replenishment, cleanliness, correct pricing and taggingAccurately completes the end-of-day documentation, reporting, filing and verification of fundsPeriodic Corporate Inventory; preparation, accurate physical counts and required proceduresUpdate and maintain appraisal records as neededQUALIFICATIONSSales driven, social, open and ambitious team player full of drive and optimism.Excellent communication, interpersonal skills, good listening ability, and organizational skillsAdaptability, Natural Curiosity, Authenticity, Open-minded and creativity drivenAbility to multitask and handle the pressure of a busy dayA friendly and helpful approach to our customers and colleagues.Be open to feedback and communicate with your team and managers in a clear and straightforward way.A willingness to learn and improveProduct sensitivity and a strong market and fashion trends knowledgeDigital savvy, with basic computer skills: Microsoft Office.Ability to work standing up during all working hoursMandarin speaker preferredBENEFITSCompetitive Compensation Package including Salary, Company-paid Medical, Dental, Vision Benefits, Life Insurance, Short-term and Long-term Disability InsuranceOffers 401(K) Savings Plan with Employer MatchPaid Time Off, Paid HolidaysAnnual Gym ReimbursementMikimoto Employee DiscountEligibility may vary based on level and tenure, subject to change

Created: 2025-01-15