Ecommerce Customer Service Representative

We're looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA.The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service.Job Responsibilities Include:Respond, answer, and resolve any customer inquiries and concernsHelp customers place orders over the phone; increase revenue through cross-selling and up-selling merchandiseCommunicate with customers who are experiencing various issues through emails, phone calls, and live chatDevelop and maintain a strong knowledge of our clothing and other products, as well as our current promotionsHelp receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customersProvide product detail to our Ecommerce team to help improve online product descriptionsCommunicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandiseOffer suggestions as needed to improve team processes or efficienciesRespond promptly and accurately to customer inquiries and requestsAssist customers with placing, tracking, and returning ordersWork with Ecommerce team on related initiatives and activities as neededCandidate Requirements:High school diploma / GEDExperience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferredAbility to read, write, and speak in both English and Spanish (bilingual)Self-motivated with the ability to question and learn new tasks quicklyAbility to empathize with and prioritize customer needsAbility to determine customer needs and provide appropriate solutionsHighly motivated, energetic and upbeat personalityMicrosoft Office Knowledge - Outlook, Excel, and WordAbility to work independently and with a teamBenefits:401k plan with partial company match.Comprehensive healthcare, dental, and vision plan.Clothing discount.Voluntary life insurance, as well as short-term and long-term disability policies.Voluntary free annual biometric health test.Early access to company sample sales.Company-sponsored Wellness program.Access to free monthly health & mindfulness webinars.Seasonal monetary awards for participation in company Fitness Challenges.Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country.Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others.

Created: 2025-01-15