Luxury Retail Sales Manager

Michael Aram is a luxury Home & Fine Jewelry brand, with flagships stores in New York, Los Angeles, and Miami.The Retail Store Manager is responsible for successfully leading and managing the Los Angeles Store team to meet and exceed performance targets. We are looking for someone who is active in the community who can think outside of the box to create opportunities for the store, both within and out in the community. Westfield Topanga location in Canoga Park, CA. The Retail Store Manager is responsible for generating personal sales, client development and experience, operations, marketing/outreach, and basic human resources management:Define, achieve and maintain individual and team sales goalsLead the team in providing superior customer service as well as providing an experience for our clients.Passion and ability to communicate the narrative of our brand by becoming an expert in product knowledge and trends; conduct training sessions with team as new collections roll out semi-annually.Develop and implement strategies for client retention and new client acquisitionMaintain an expertise in product knowledge and trendsSupport the team in developing events and incentives that expand customer base, with an emphasis on local networking and outreach.Monitor product performance and stock levels; manage store inventoryMaintain a high level of visual merchandising & housekeeping standards.Protect store assets & inventory.Demonstrates professional appearance and conduct; upholds the brand style.Qualifications and SkillsMinimum of 5-7 years luxury retail experience; background in both management & sales; background in design/interiors a plus, but not requiredCollege education preferred, but not requiredExcellent leadership, communication and people management skillsGoal oriented, positive, self-motivated and driven individual.Proven independent judgement & initiative while working within established policy & procedural guidelines.Flexibility to work a retail schedule which includes evenings, weekends, and holidaysMust be tech savvy (Outlook, Microsoft Office Suite, Retail POS Systems)Fantastic phone/email etiquetteAbility to lift safely up to 25 lbs.Michael Aram is an Equal Opportunity EmployerAbout the CompanyMichael Aram is an award-winning American artist who has dedicated his career to craft-based design. Founded in 1989, his eponymous brand is well known for its tabletop and gift collections, designer jewelry, fine sculpture, and home furniture. The brand has three flagship retail stores and is carried at Neiman Marcus, Bloomingdales, and Nordstrom. At Michael Aram, we pledge to craft original and exciting objects which inspire our collectors and will stand the test of time to be treasured for generations.

Created: 2025-01-15