Employee and Labor Relations Manager

PURPOSE OF POSITIONThe Employee and Labor Relations Manager is a centralized resource within FlightSafety International providing enterprise-wide policy compliance and employee relations support across all business units, as well as labor and Collective Bargaining Agreement (CBA) support where applicable. The ER/LR Manager ensures policy and contract compliance, conducts operational performance investigations, and provides guidance and clarification to the business regarding employee/labor disputes. This role requires strong partnerships with HR Business Partners, HR Centers of Excellence, Legal, and operations business leaders to formulate, recommend, and execute solutions impacting a wide range of employee issues in a fair, compliant, and empathetic manner.TASKS AND RESPONSIBILITIES:The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.Consults and advises HR partners and business unit managers/leaders throughout the enterprise on compliance, investigation, and administration to company policies, internal practices, and CBAs (where applicable) across diverse workforce populationsPartner with HR partners and business unit managers/leaders to ensure appropriate compliance programs and requirements are instituted and administeredIdentifies, implements, provides project oversight and maintains process enhancements to improve and increase efficiencies and enhanced productivity as it relates to compliance and employee and labor relations mattersFrames employee relations through problem solving by researching, gathering data, and using a fact-based and objective approach; teaches others and applies a consistent approach to corrective action and performance management documentation in coordination with HR and business unit managersLeads and supervises Employee Relations generalist(s) providing guidance in day-to-day responsibilitiesPerforms detailed operational and performance investigations and responds to complaints or alleged violations of company policies, rules, and standards of conduct in a thorough and timely manner; leverages investigation outcomes to be used as part of policy and/or contract compliance and disciplinary processesResponsible for ensuring the logging and tracking of employee matters, including the discipline in accordance with company corrective action, performance management, and/or CBA proceduresProvide actional metrics/reporting design to drive overall compliance, process improvement initiatives and business value through information and consultingLeads, counsels and manages the enterprise ADA accommodation process in close partnership with the Leave of Absence process, ensuring appropriate complianceSupports enterprise Leave of Absence process and administrationManages the enterprise's affirmative action program, including proactive review and ad-hoc audit theretoCoordinate required compliance postings throughout the enterpriseParticipates in, and reviews and responds to, the grievance procedure, as applicableIn consultation with Director, HR liaisons, and Employment/Labor Counsel, drafts corporate policy and CBA/MOU language and proposals with an eye for consistency of practice and application across populationsParticipates in CBA negotiations where applicable, including coordination with Labor Counsel, local/senior leadership, HR (including HR COEs such as Compensation, Benefits and Payroll), and business unit Finance to prepare negotiation strategies/proposals to determine feasibility, cost, effects on operations and relationships to prevailing trends in the industry and the geographic areaSupports and streamlines the enterprise outboarding and exit process for both voluntary and involuntary departuresAdministers, reviews and provides approval for enterprise Telework requests, including alternative, hybrid, or remote work arrangementsActively participates in the development and implementation of an organization-wide positive employee relations strategy; and further supports response to organizing activity and election campaigns in compliance with NLRA and NLRB, if applicableStrong understanding and demonstrated application of employment and labor laws and regulations at the federal, state, and local levels including NLRA, FLSA, Title VII, EEOC, ADA and FMLAMaintains current knowledge and application of employee and labor relations trends, legal decisions and statutory changesProvides departmental support while training and mentoring other Employee Relations GeneralistsTravels as requiredMay perform other duties as assignedMINIMUM EDUCATION and EXPERIENCE:Education and Certification(s)Bachelor's degree in Human Resource Management, Business, or related field of study, required.Advanced degree, a plus.Related certification(s) such as PHR, SPHR, HRCI, etc., a plus.Work Experience7+ years' of experience in HR with demonstrated experience in HR compliance, employee and/or labor relationsExperience in employment compliance-driven investigations as well as policy development and implementationExperience in negotiating and administering collective bargaining agreements, a plusExperience with SAP SuccessFactors, PeopleSoft, Workday, or related HRIS systemsExperience in project management, a plusKNOWLEDGE, SKILLS, ABILITIES:Excellent verbal and written communication skillsExcellent customer service and interpersonal skillsExcellent organization and time management skillsProven ability to collaborate in a matrixed operating environment across a broad spectrum of key stakeholders and various levels of management in a professional mannerAbility to adapt to changes rapidly and perform in a fast-paced work environmentResults-oriented with high drive to independently achieve objectives and standardsSolutions-oriented problem solver with a focus on continuous improvementAbility to consult and influence on complicated and conditional employee mattersExcellent recordkeeping and tracking of employee matters, with high attention to timeliness and detail accuracyExcellent ability to understand, interpret and apply federal, state, and local employment and labor lawsDemonstrated experience leading a wide variety of complex investigations using established negotiation techniquesExcellent demonstration of dispute resolutionAbility to remain tactful, calm, and persuasive in controversial and/or confrontational situationsHigh regard and demonstration for ethics and confidentiality; compliance with all company policies and proceduresMaintains regular and punctual attendanceProficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and OutlookPHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Created: 2025-01-15