IT Support Engineer

IT Support Engineer | Charlotte, NC | 5 Days OnsiteOur client is looking for a customer-driven IT Support Engineer with fundamental technical support skills to join their team!Responsibilities:Design, own and drive IT projects and deliverables to accelerate the integration of systems and processes with parent company.Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.Hands-on troubleshooting of hardware, software applications, networking and other technical issues.Develop and document best practices, tools and tips, enhancing internal troubleshooting processesManage relationships with vendors and 3rd party providers to provide application support.Timely resolution to problems and serve as a point of escalation for team and usersDevelop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.Engage with partners throughout the organization to proactively address concerns and technical pain points.Qualifications:Must be customer service oriented with fundamental tech support skillsYears of IT Support experienceGoogle experience and knowledge of Jamf is preferred

Created: 2025-01-15