Senior Solar Customer Success Manager (Hybrid)

Electrum is seeking a special and capable Senior Solar Customer Success Manager to join our team and be a driving force in the growth of a disruptive company in the climate-tech space. This role will oversee our solar fulfillment department to support customers and installers through the solar installation experience. As a key member of the revenue team, you will be responsible for ensuring our solar customers have a positive customer experience while they install their solar system. This is an exceptional opportunity for a seasoned project manager to take their career to the next level by working with a dynamic and fast-growing company at the forefront of the renewable energy industry.This role reports to the VP of Revenue Operations and required to be in office for three days out of the work week. ResponsibilitiesLead the coordination of solar project management between Electrum's customers and contractor networkManage Electrum's solar installation network to provide a first class customer experienceMaintain accurate and up to date profiles for Electrum's solar contractor networkEstablish and maintain relationships with key partners to drive business growth and innovationDevelop SOPs to meet and improve customer success KPIsAlign and coordinate fulfillment strategy with sales and marketing teams to ensure a delightful experience throughout the customer journeyAnalyze market trends, customer needs, and competitor activity to continuously improve customer success strategies and tacticsMeet or exceed quarterly and annual timeline and conversion targets and provide regular reports on performance and forecastManage and resolve customer and installation company escalationsQualificationsBachelor's degree in Operations Management, Engineering, or a related field5+ years of experience in project management, with a proven track record of success in customer experienceExperience in construction or solar project management preferredStrong leadership skills, with experience managing and motivating teamsExperience managing 3rd party partners or vendors preferredExcellent communication, interpersonal, and negotiation skillsKnowledge of renewable energy industry and products is preferredExperience working in a fast growing organizationAdaptive mindset and the ability to work independently in a dynamic environmentAbility to partner, collaborate and influence cross functional areas (e.g., Sales, Marketing, Business Development, Technology)Desire to stretch, learn and take on new tasks and responsibilities

Created: 2025-01-15