Desktop Support Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide support to corporate employees including off-site lab staff/facilities and pathologistsProvide support for corporate offices and labs nationwideTroubleshot network connections, thin clients, dumb terminals and PCsProvide hands-on technical support for hardware such as servers, desktops/laptops, printers, IP phones, and other peripheral and IP-based devices, mobile devices, physical connectivity to the company's LAN, data/voice cabling; and software such as office productivity and business applications, internally developed applications, computer operating systems, web applications, and various driversTroubleshoot PCs via remote access (VNC, Teamviewer, Splashtop)Schedule and perform network improvements,data recovery,security audits, upgrades,backup of vital systemsand repairs.Perform virus, malware and spyware removal from networks and individual PCsPerform on-site analysis, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repairIsolate and determine root cause of complex technical problems.Work with telecommunication team to resolve issues with circuit issues, opening and closing trouble tickets.Support development and implementation of networking projects and new technology installations.Assist with breakdown and set-up of new laboratories.May be asked to participate in enterprise initiatives, special projects and other duties as assigned.EDUCATION/EXPERIENCE:High School Diploma or equivalent; bachelor's degree preferred.Minimum of 2 years of IT experienceHands-on hardware troubleshooting experience.Operating Systems: Windows 7 & 10, Windows ServerREQUIRED SKILLS AND ABILITIES:Ability to thrive in a team environmentStrong organizational skills, ability to manage multiple tasks with minimal supervisionComputer literacy and workingtechnical knowledge of network and PC operating systemsKnowledge of laboratory procedures and workflow is helpfulExperience with network troubleshootingQuick learner who is able to learn new technologies and web programming languages independent of formal trainingExcellent problem solving, critical thinking and analytical skillsOutstanding oral and written communication skillsPHYSICAL DEMANDS:Extensive sitting, phone, and computer useExtend and reach with hands and arms and use hands and fingersOccasionally required to bend, kneel, stoop, or crouchMay be required to lift, move, and carry up to 50 lbs.Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus.Hearing ability to effectively communicate via the telephone and in personAbility to communicate verbally on the telephone and in personFluency in the English languageExtended hours may be needed

Created: 2025-01-15