Senior Client Services Manager

About Us:AZDS Interactive Group is the world's leading digital agency for the luxury hospitality industry, offering innovative marketing and technology solutions to top-tier luxury travel brands that improve their branded guest experience and deliver measurable conversion increases in room nights and revenue. We pride ourselves on our cutting-edge digital expertise and portfolio of world-renowned clients - from Montage Hotels & Resorts to The Ritz London to Raffles Hotels to 750+ other luxury properties across 6 continents - but also on our forward-looking, entrepreneurial culture & atmosphere.We are seeking a dynamic Social Media Campaign Manager to join our team to set up, build, manage and optimize paid social campaigns on Meta (Facebook, Instagram) and other social media platforms. Role Summary:The Senior Manager, Client Services role will work on a dedicated portfolio of ~15 luxury and ultra-luxury hotels and resorts, under one brand portfolio. Reporting to the Sr. Director, Client Services who oversees this account portfolio, the Senior Manager, Client Services will help support day-to-day client priorities, retainer deliverables, as well as ad hoc project work. The marketing services this role will support include: ongoing website updates, maintenance and support; SEO; paid social campaign management (Facebook/Instagram); banner ad creative; booking engine maintenance and support; and metasearch advertising. The Senior Manager, Client Services will be a jack of all trades - with a high level of proficiency communicating with clients, managing projects, owning work within assigned areas, and executing all work with a very high level of attention to detail. The ideal candidate is a self-starter who enjoys wearing many hats, thrives in a fast-paced environment, and can be successful operating with some level of ambiguity. He or she should be comfortable making quick decisions, providing thoughtful and rationale-based insights on day-to-day work, and anticipating client questions. Our ideal candidate should be someone who will enjoy a combination of strategy, task management and execution. To be successful on this account portfolio, a high level of attention to detail is essential. Key Role Responsibilities:Oversee assigned areas of ownership within the retainer, including developing a strategy/plan, executing or coordinating with internal team members to execute, and obtaining client approvals/feedback.Review team deliverables for quality and consistency, and be a final set of eyes on agency work before being shared with clients. Understand and master client brand voice and preferences, and be able to apply to all client deliverables.Paid Social: Coordinate with the analytics team to ensure pixels and conversion API are functioning correctly.Paid Social: Build custom audiences, and provide strategic audience recommendations.Paid Social: Set up campaigns, monitor for optimizations.Paid Social: Manage client approvals and communications, and support client questions. Coordinate WordPress content enhancement opportunities, including client communications, plan development, coordination with the development team, testing, and scalable roll-out plan Serve as liaison between SEO team and client, helping to ensure project work is executed on time, is reviewed and approved by the client, and aligns with the overall strategy. Understand SEO fundamentals; ability to speak on SEO strategy and optimizations, as well as insights and recommendations. Oversee ad hoc projects, including resource coordination, planning, and client communications.Mentor and grow other team members, helping to nurture professional development and skill growthSupport all client requests, or tasks as assignedRequired Skills & Experience:5 years of business experience3-5 years of digital marketing experience3+ years of client-facing experienceWordPress content management experienceSEO experienceFacebook Business Manager experienceHTML (basic) coding experiencePreferred Qualifications:Hospitality / hotel experience is preferredExperience in a fast paced digital agency is preferredAdditional Qualities: Exceptional service-minded relationship-building skills to foster strong client partnerships.Self-starterStrong problem-solving skills and adaptabilityAccountability and ownershipExcellent communication skillsAttention to detail Passion for industry trends, innovation, and hospitality Compensation and Benefits:Competitive salary based on experienceFlexible time off policy - no set limit per employeeHybrid work opportunity401(k) - 4% employer matchHealth insuranceDental insuranceVision insuranceCompany sponsored life insuranceOpportunity to participate in the Company's on-site hotel & resort property familiarization travel programOpportunity to participate in the Company's Sabbatical programPaid time off for all major holidaysPaid week off annually between Christmas and New Year'sThe estimated salary range for this role is $70-90k, depending on experience.How to Apply:Please submit your resume and cover letter.

Created: 2025-01-14