Collections Specialist

Collections Specialist: This role is responsible for supporting the Credit/Collections manager and following established credit policies. Key responsibilities include investigating past due customer balances, communicating with customers and internal departments to resolve discrepancies, and updating collection notes in our accounting system, all while providing the highest level of professional service to our customers and internal teams. The ideal candidate for this role should have at least 1-3 years of previous experience with collections or in an accounts receivable position. The Collections Specialist must have excellent communication, interpersonal and organizational skills, with strong attention to detail. This individual is expected to maintain a positive attitude and willingness to set personal goals within their role. House: Monday - Friday 8:00am - 5:00pmResponsibilities and Duties:Review open accounts for needed collection effortsMake outbound collection calls in a professional manner while maintaining and improving customer relationsIdentify issues driving account delinquency and discuss them with managementContact an average of 35 accounts per dayOrganize a process for follow-up callsKeep accurate records and report on collection activitySupport manager in issuing monthly customer statementsProcess payments within web-based payment portalMail correspondence to customers as needed to request payment on delinquent accountsQualifications:1-3 years of relevant experience as a Collection Specialist or similar roleKnowledge of billing procedures and collection techniquesFamiliarity with laws related to debt collectionWorking knowledge of MS OfficeExperience with Accounting Systems and AR modulesExcellent communication skills (written and oral)Problem solving skillsBenefits: Competitive Compensation401k/ 401K Matching- 50% up to 6% after 1 year of employmentProfit SharingInsurance (Medical, Dental, Vision)- First of the month after 30 days of employmentLife Insurance9 Paid HolidaysVacation/PTOTuition Reimbursement Flexible Spending AccountEmployee Assistance Program

Created: 2025-01-14