Client Care Specialist

Client Care SpecialistWest Coast-based fine jewelry company is seeking a highly organized and efficient Client Care Specialistto support e-commerce and order processing for our rapidly growing business. This role involves facilitating pre- and post-sale logistics, including inventory checks, moving orders into production, and coordinating shipments in collaboration with the Sales Team Manager. Strong interpersonal, organizational, and time management skills are essential, as is the ability to provide exceptional customer service. Experience with e-commerce, CRM platforms, and data entry is preferred. This is a hybrid position, with in-store presence required at our Los Angeles location when needed, along with remote work flexibility. Who you are:Strong Interpersonal Skills:Ability to effectively communicate and collaborate with both clients and team members.Adaptability in a Fast-Paced Environment:Capable of managing competing priorities while maintaining attention to detail and meeting deadlines.Sense of Urgency:Demonstrates a proactive approach to resolving issues and ensuring smooth operations.Attention to Detail:Ensures accuracy in all tasks, from order processing to client communication.Highly Organized:Manages multiple projects and tasks efficiently, with a strong focus on time management.Effective Multi-tasking:Prioritizes and responds to multiple client inquiries simultaneously, maintaining quality and professionalism.Growth-Oriented:Motivated to contribute to the success of a growing business and take on increasing responsibilities.Responsibilities will include: Order Processing & Coordination:Work closely with the Sales Team Manager to process orders, ensuring accurate data entry for all web sales.Order Monitoring:Track orders through each stage of the fulfillment process to ensure timely and accurate completion.Inventory Management:Collaborate with the inventory team to identify which orders can be fulfilled immediately.Production & Shipping Collaboration:Coordinate with the production and shipping teams to ensure seamless movement of orders through the operations pipeline.Client Support:Respond to client inquiries via chat or email to provide timely information and enhance the sales process.Multi-tasking:Manage multiple client inquiries simultaneously, providing efficient and effective responses.Problem Solving:Resolve issues promptly to meet client expectations regarding product delivery.Vendor Communication:Liaise with shipping vendors to obtain order shipping updates and ensure timely delivery.Qualifications:Based in Los Angeles or surrounding areasMinimum of 1 year in retail experience, e-commerce preferredStrong organizational and time management abilitiesAbility to thrive in a fast-paced environmentAvailable to work Monday-Friday, with occasional weekend and holiday availability during peak sales seasons. Compensation: $60,000 salary, with opportunity to make a monthly bonusTo apply:Send your resume and a cover letter to careers@. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required.We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

Created: 2025-01-14