Operations Manager

Medit is a leading global digital dental company and we're looking for a highly motivated Operations Manager to oversee and optimize our logistics and sales ordering processes in North America. Based in our Newport Beach office, this role will focus on streamlining workflows from ordering to shipping, as well as refining our RMA processes. The Operations Manager will play a pivotal role in managing the Sales Support Coordinator and Logistics Specialist, ensuring seamless integration between departments and leveraging SAP to enhance efficiency with our Korean based HQ.Key Responsibilities:Lead, mentor, and manage the Sales Support Coordinator and Logistics Specialist to achieve departmental goals.Analyze workflows from order intake to shipping, enhancing efficiency by implementing streamlined processes and new productivity tools, while refining RMA tracking and resolution processes to improve customer satisfaction.Lead the overhaul of many processes and systems for orders, inventory management, and logistics tracking; evaluate and implement system integrations to support evolving business needs.Oversee inventory levels to align with demand forecasts, prevent overstock or stockouts, and ensure timely delivery of goods by collaborating with the Logistics team and Medit HQ in Korea.Manage relationships with vendors, shipping partners, and third-party logistics providers, including negotiating contracts and coordinating operations.Establish KPIs to measure department success in areas such as order accuracy, shipping times, and RMA resolution rates; generate regular reports with actionable insights for leadership.Ensure adherence to all shipping regulations, customs requirements, and internal quality control standards to maintain operational excellence.Qualifications:Education: Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.Experience:Minimum of 5 years of experience in logistics, operations, or supply chain management.Experience managing teams in a fast-paced environment.Strong proficiency in SAP or similar enterprise resource planning (ERP) systems.Skills:Exceptional problem-solving and analytical abilities.Strong organizational and project management skills with attention to detail.Proficiency in data analysis and reporting tools (e.g., Excel, Power BI).

Created: 2025-01-14