Mechanical Service Engineer

Addison Group is working with a global manufacturing client looking to add a Mechanical Service Technician to their team who would have responsibilities for providing technical support to Customers related to the installation, maintenance, and repair of company equipment.This is a direct hire position, requires international/local travel, and onsite in Irwin, PA. Please apply to be considered!Responsibilities:Respond to customer inquiries, complaints, or requests regarding operation of our manufactured capital equipment in a timely and efficient manner.Schedule and arrange travel to customer locations to install new machines, troubleshoot problems, diagnose, and develop plans for repair or correction of problems.Evaluate resources needed and assess materials and time for completion of projects including ordering components as may be required.Schedule visits for preventive maintenance, upgrades, or improvements with existing machine customers.Schedule service calls with customers; travel to customer facilities; install, evaluate, repair, or provide preventive maintenance on machines.Assist Machine Build Department in assembling machines when help is needed.Support Sales, Engineering, Media, or other departments with the following:Communicate customer concerns and requests, including complaints, RFQs, orders, etc.Update regarding service calls conducted, repairs made, parts used, etc.Follow up with customer re-orders for spare parts, media, or tooling.Travel may range from 60% or higher, depending on customer requirements.Prepare service reports and expense reports and forward to Field Service Coordinator / Accounting, respectively, immediately upon completion of trip; submit receipts, documentation and information pursuant to any service visit.Knowledge and Experience:Technical diploma or degree in the field of Electrical / Mechanical Engineering.In absence of an engineering degree, 3-5 years of experience in the field providing technical services to customers is required.Able to troubleshoot mechanical, electrical, hydraulics, pneumatics, and electrical control systems and how they interact together for timely and functional service to machines.Able to use mechanical and electrical measuring tools, i.e., micrometers, calipers, DMM's, oscilloscopes, etc.Able to read various mechanical, engineering, or other drawings, prints and schematicsPLC knowledge a plusGood written and oral communication skills.

Created: 2025-01-14