Customer Experience Associate

Associate, Customer Experience, Corte Madera, CA, United StatesJOB DESCRIPTION:RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings.YOUR RESPONSIBILITIES:Live Our Vision, Values, and Beliefs every dayRepresent the RH brand through polished communication, personal appearance and professionalismEngage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectationsCollaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceededBuild brand loyalty and revenue by being well-versed in RH product offerings, processes, and systemsInnovate with an entrepreneurial spirit and a passion for building and maintaining relationshipsQualify and educate potential design customers on services offered by RH Interior DesignOUR REQUIREMENTS1+ years of experience in Customer Service, high-end furniture, and luxury retail preferredPoise and confidence to interact with high-end customers while maintaining confidentialityPeople and relationship-drivenDriven to deliver first-class service and exceed customer expectationsAbility to recognize and respond to multiple prioritiesExceptional analytical, problem-solving, and decision-making skillsStrategic, highly organized and results-orientedExcellent verbal and written communication skillsCommitment to Quality with exceptional attention to detailProficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google ApplicationsWillingness to work a flexible schedule, including evenings, weekends and holidaysPHYSICAL REQUIREMENTSAbility to travel to the nearest gallery as neededAbout UsRH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Created: 2025-01-14