Service Desk Engineer Tier 2 (MSP)

We are a Cloud and Managed Services Provider that has been serving the Houston business community since 2003. We are a group of technology enthusiasts who enjoy getting to work with cutting edge technologies. Our current opening is for a Service Desk Engineer Tier 2 (MSP) that has a background in the MSP industry.The Service Desk Engineer Tier 2 (MSP) role is full-time, permanent with full benefits (Health, Dental, Vision), 401(k) with company match, three weeks PTO, paid training, certification reimbursement, and internal growth plans.The Service Desk Engineer Tier 2 (MSP) will support clients onsite and from our office using ConnectWise Manage, Automate, and Control.Service Desk Engineer Tier 2 (MSP) Requirements and Responsibilities:At least 1 year of MSP experienceMicrosoft Office 365 and Microsoft TeamsWindows Server versions 2016 - 2022VMware or Hyper-V supportAzure (InTune, SharePoint, OneDrive, etc.)Network troubleshooting (Firewalls/Switches/Routers)Configuration and change managementAct as an escalation support point for infrastructure, operational, and security issues.Service Desk Engineer Tier 2 (MSP) Benefits:Health, Dental, Vision, Life, and Disability Insurance401(k) with company match3 weeks PTORegular paid trainingCertification reimbursementMileage reimbursementInternal Growth Plans

Created: 2025-01-14