Parts and Service Support Manager

About the Company McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Parts & Service Support Manager.About the Role The primary function of the Parts & Service Support Manager is to drive consistent execution of product support processes through process development, onboarding of new employees, ongoing training & support, and systems expertise. Consistency among branch locations will be a key focus area for this position. The role will also support strategic product support initiatives such as job code authoring in Expert Services, Machine Inspections in the Expert App, service and parts scorecards, Product Support handbook, and others.Responsibilities Provide onsite training for new parts & service hires on the programs and processes their role requiresProvide training for all parts & service employees on new systems when adoptedProvide onsite and offsite support for our employees for the programs and processes in placeProvide support for all employees on correct action guidance when situations ariseProvide training and support for service managers and service supervisors for technician support: Provide information on tech labor performance and how to improve, Provide information and support during tech evaluations, Provide reference and training on Service ADVISOR and local program supportSupport new service/parts process developmentDevelop process flow documentationPlan & Create jobs within Expert ServicesResident expert in Service Delivery/Service Operations and EQUIPJDU AdministrationDeere Bulletin Distribution (NMQ, PIPs, Aftermarket Programs)Service Vehicle Management - monitor total cost of ownershipMyMcCoy AdministrationProvide communication with John Deere Channel IT support on John Deere systemsWork with John Deere Channel IT support to resolve issues with software and processesProvide technical support on work orders, parts tickets and help create solutions for issuesProvide ideas and solutions to increase parts and service sales and increase absorption for those departmentsAny other duties as delegated by senior managementQualifications Degree in an Engineering/Technology/Marketing discipline or equivalent experience (University Degree (4 years or equivalent)Minimum of 3 years related Equipment experience and/or training; or equivalent combination of education and experienceDemonstrated EQUIP and Service Delivery skills (Has an expert understanding of the principles, can apply the information to complex situations, solve complex problems, conduct research/break new ground, develop new applications, and provide expert support for other practitioners)Willingness to travel (Up to 60%)Knowledge of appropriate industry (Performs more complex functions, understands principles, may teach others)Demonstrated capability to train and onboard new employeesGood interpersonal, negotiation and conflict resolution skillsApply Today!

Created: 2025-01-14