Operational Infrastructure and Cloud Lead

About Stage Front:Stage Front is a technology leader in the event ticket sales industry, providing tools and services enabling end-to-end management throughout the lifecycle of a ticket. Trusted for 40 years in the industry, Stage Front is continuing to develop new ways to empower our users and take them to the next level. Job OverviewExciting opportunity to lead comprehensive technology infrastructure and cloud services with direct, hands-on management of critical technology ecosystems. Key Responsibilities:Strategic LeadershipDevelop comprehensive cloud infrastructure strategyCreate and maintain technology roadmap for Azure and cloud infrastructureEstablish and track KPIs for: Internal technology service deliveryExternal technology provider performanceDrive continuous improvement cultureImplement ITIL framework best practicesTechnology ManagementHANDS-ON administration of Microsoft 365 and Azure tenantsManage multi-platform tools: Microsoft, Google Suite, Slack, ticketing systemsLead tools consolidation effortsOversee MSP Level 1 helpdesk and tech vendor relationshipsInfrastructure & SecurityOwn security strategy in collaboration with CIOMaintain security posture through fundamental practicesComprehensive patch management across: SoftwareOperating systemsFirmwaresDevices and Azure environmentsService Delivery & KPI ManagementDevelop and monitor KPI metrics for: System performanceResponse timesService availabilityVendor performanceUser satisfactionEnsure measurable technology service qualityRequired Qualifications5-10 years HANDS-ON Microsoft infrastructure managementITIL certification preferredAzure and M365 expertiseAdvanced troubleshooting skillsTechnical CompetenciesAzure administrationITIL service managementKPI development and trackingMulti-platform integrationCloud security architectureLocation and Work ModelEast Coast hoursHybrid work modelWithin 1 hour of Columbia, MDCertificationsMicrosoft Azure AdministratorMicrosoft 365 Enterprise AdministratorITIL certification preferredCompensationCompetitive salary with comprehensive benefits Equal Employment Opportunity (EEO) Statement:Stage Front is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applicants from all backgrounds to apply and strive to provide a workplace that is free from discrimination and harassment. 

Created: 2025-01-14