Spanish Bilingual Customer Service Specialist

Opportunity for a Spanish Bilingual Medical Assistant, Medical Front Desk Coordinator, or recent Customer Service Representative to join a growing Clinical Research Site Network within the Plymouth Meeting area outside of Philadelphia,PA! This is an on-site position in Plymouth Meeting. HighlightsPlay a major role in cutting-edge clinical trials - a meaningful healthcare position!Full Benefits (Health, Dental, Vision, 401k w/ 4% Match, PTO, Paid Holidays)Gain experience in the fast-growing world of clinical research and develop skills that are in high-demandMonday - Friday 8:30am-5pmCompanyOur client is a Clinical Research site network with over 15 research sites across the seven states. Their sites conduct Phase I-IV trials in therapeutic areas like cardiology, metabolic disorders, renal, CNS, pulmonology, and vaccines.PositionThe Patient Recruitment Coordinator assists Clinical Research Coordinators and Investigators in the recruitment of study participants for Phase I, II, III, and IV clinical research trials in accordance with Standard Operating Procedures (SOPs), FDA and GCP guidelines, and study protocols.RESPONSIBILITIESPossess a comprehensive understanding of all active study protocols.Daily recruitment activities for all assigned enrolling protocols.Call potential study participants and conduct thorough phone screening.Schedule interested study participants on a daily visit calendar.Review the research database to identify potential study subjects for multiple Phase 1-4 FDA-regulated clinical trials.Enter pertinent medical history and demographic information from potential study participants into a computerized database.Request medical reports from General Practitioners as needed.Communicate with community physicians/staff and answer questions about study protocols.Assist with the general maintenance of the database.Provide administrative support as assigned.Prepare and mail any recruitment materials to community and physician offices.Perform other duties as assigned.SKILLSImpeccable organizational skills and attention to detail.Exceptional professionalism.Commitment to excellence and quality patient care.Excellent communication and interpersonal skills to effectively interact with Clinicians and the research team.Ethical compass that compels the candidate to be honest, detail-oriented, and self-driven.High-level critical thinking skills.Proficiency with computers and Microsoft Office Suite.Comfortable in a fast-paced, productive, and high-performing environmentQualificationsBilingual in English and Spanish.Knowledge of medical terminology is a plus!Experience working directly with patients over the phone, helping with scheduling, patient education, or similar responsibilitiesExcellent oral and written communication skills.A clear understanding of GCP regulatory requirements.Previous experience with electronic medical records is preferred.Job Type: Full-timePay: $18.00 - $20.00 per hourExpected hours: 40 per weekBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftWeekends as neededWork Location: In person

Created: 2025-01-14