Technical Support Specialist

Russell Tobin's client is hiring a Technical Support Representative in Mason, OHEmployment Type: ContractLocation: Mason, OH 45040Training Schedule: Monday-Friday 8am-5pmPay rate$17-$18.50/hrResponsibilities:Assists customers telephonically and non-telephonically with service and support issues.Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.Acts as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives.Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.Uses courteous and professional language.Works effectively in a team environment.Creates a win-win resolution to problems.Requirements:Local in MasonTechnical Aptitude RequiredOpen Schedule AvailabilityPrevious call center experience preferredPrevious technical / customer service experience preferredBenefits that Russell Tobin offers:Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Created: 2025-01-14