Medical Receptionist

A federally qualified health center located in the Manhattan is actively seeking a dedicated and diligent professional to join their staff as their new Medical Receptionist. In this role, the Medical Receptionist is responsible for patient greetings, appointment scheduling, registration, insurance verification, and follow-up calls. They support provider communication, maintain a safe environment, assist with training, and contribute to department operations.The Medical Receptionist:ResponsibilitiesFollow department protocols to maintain a clean and safe environmentProvide age-appropriate, holistic communication and assess patient needsRecognize and de-escalate disruptive behavior, maintaining a calm waiting roomEnsure thorough, concise, and timely documentation and communication with medical staffAssist in coordinating services with medical staff, nursing, and other departmentsRespond effectively in emergency situationsStay current with clinical skills and complete internal/external referrals and document scanningAssist in orientation and training of new staff, volunteers, and studentsParticipate in committees, follow policies, and engage in community events to promote the health center's missionCollect patient satisfaction surveys and assist with data reportingMaintain equipment and manage medication delivery and appointment remindersMonitor provider schedules and troubleshoot as neededCommunicate effectively, demonstrating tact, sensitivity, and professionalismAdhere to HIPAA guidelines and ensure patient confidentialityUnderstand and follow the Mission Statement, policies, and legal requirementsPerform additional duties as assignedQualificationsHigh school diploma or GEDBasic computer skills and knowledge of programsExperience with EHR, ECW, ePaces, ETO preferredOne year of experience in a Medical/Surgical clinic environment preferred

Created: 2025-01-14