IT Support Analyst

About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and best job fit for every candidate we place.Our client, an asset management firm, is seeking an IT Support Analyst to join their team in Los Angeles, CA!Responsibilities:Support the core IT infrastructure in the Los Angeles officeThe initial point of contact for Los Angeles employees seeking technical assistance over the phone, in person, via email, and/or through the helpdesk ticketing systemProvide remote support for our Dallas, NY, Asia, and London offices during Los Angeles business hoursProvide Level 1/Level 2 support for hardware and software systems (VMWare, Windows, Microsoft Office, Adobe, WebEx, etc.)Potential support for high-touch devices such as senior executive home offices and personal technologyPotential remote hands supporting enterprise hardware including (servers, storage, and networking equipment)Support administration of Microsoft Server 2016/2019/2022, AD, DNS, DHCP, DFS, Exchange, and VSphereStay up to date with relevant state-of-the-art technology, equipment, and/or systems (VMWare, Cisco, Microsoft)Evaluate new hardware and software technologies for use in the office and remotelyProvide troubleshooting assistance for a complex telecommunications environmentBuild and deploy physical desktops, virtual machines, laptops, and mobile devicesSupport office moves/adds/changesAssist in the setup and support of audio/visual conferencing equipmentProvide other on-call responsibilities, duties, or special projects as assigned by managementQualifications:Bachelor's degree (computer science or engineering discipline is preferred)Energetic, dependable, adaptable individualAble to work extended hours on occasion and be available to accept and work problem calls outside of normal office hours as directed by managementStrong problem solving and troubleshooting skillsExcellent verbal and written communication skillsAbility to work independently and collaborativelyAbility to prioritize and work on multiple projectsAbility to work well under pressure while keeping a professional demeanorAbility to support very demanding end users and critical technologiesExcellent organizational and time/task management skillsProficient in Windows 10 and Office 2016/2019/2021/365Additional Skills:Exposure to ticketing systemsBasic networking knowledgeSecurity minded experienceExposure to data encryption technologies.Exposure to VMware Administration (VSphere and VMView)Exposure to Microsoft Servers, VSphere, Cisco, WebExDemonstrated capacity for project planning and documentationExposure to Cisco Telecommunication SystemsCertifications (i.e. CompTIA A+, Microsoft MCSA and/or MCSE, Cisco CCNA)

Created: 2025-01-14