Emergency Services Supervisor

We are presently seeking a highly organized, customer focused and efficient Emergency Dispatch Supervisor to join our Restoration division. The Dispatch Supervisor is responsible for ensuring all daily check-ins on the daily operations calendar, entering new jobs and leads onto our internal project management tool, dispatching first responders, and selection of Project Director and Restoration Superintendents for the Restoration division. The Dispatch Supervisor serves as the lead for the Dispatch Department within the Restoration division.What you'll do....Acts as a first-line supervisor for designated dispatch staff overseeing the day-to-day operations, activities, and personnel on an assigned shift to ensure compliance with established guidelines, procedures, and policiesMakes recommendations to Director in appropriate staffing levelsSupervise, assign, review and participate in the work of dispatchers who receive and dispatch emergency and non-emergency callsResponsible for the effective supervision administration to include staff development, performance management, employee relations, prioritizing, and assigning work-related activitiesApproving and monitoring leave requestsAdvises staff on difficult issues and makes decisions in exceptional situations to manage and implement appropriate services and assistanceRecord all Project Manager daily check-ins on the daily operations calendarRecord all Project Directors statuses on the daily operations calendarEnsures updates of the daily operations calendar to all Regional Directors and Director of OperationsInput of all job leads, new jobs, client team members and assigned Project Director and Superintendents in ShiggyAssist with any other ad-hoc projects and administrative support as directed by the leadership teamMaintains ongoing communications and coordination of activities between Dispatch and all areas of the companyEnsures the operational readiness of the teamMakes minor adjustments to communication systems, analyzes problems, and makes referrals to appropriate sources of serviceAssists dispatchers with difficult complex calls and dispatches; serves as the technical expert over dispatching operations; and conducts quality assurance reviews of dispatchesEstablishes Dispatch KPI's and advises on Performs other related duties and assignments as requiredProvides meaningful feedback and holds team accountable to set standards of response times and accuracy of dataWhat you'll need...Education and Experience:Associate degree or higher; or with a minimum of 3-5 years working in the construction industry and/or training; or equivalent combination of education and experience.Qualifications:3-5 years of experience, preferably working for a large general contractor and/or construction company.Time management skills, with the ability work in a fast-paced environment.High degree of professionalism and a strong emphasis on providing excellent customer service.Strong communication skills, both written and verbal.Ability to prioritize work based upon client and team needs.Software Skills:Microsoft Office suites (Word, Excel, Outlook)AcumaticaCertifyTimekeeping softwareShiggy

Created: 2025-01-14