Desktop Support Engineer

NOTE: THIRD PARTY VENDORS, EMPLOYERS, or SIMILAR ARE NOT ELIGIBLE, due to client restrictions. Client: Pharmaceutical ManufacturerRole: IT Field Services TechnicianLocation: Harmans, MD/Baltimore, MDType: Onsite / Contract-to-HireCompensation: 35.00 - 40.00/HRJob Description: The Field Services Technician will be responsible for ensuring that client-related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.Key Responsibilities:Understands basic user technology issues and provides solutions based upon basic proven methods.Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and presents recommendations that meet user needs and comply with established standards.Interacts with clients to process basic service requests or resolve basic technical problems.Replaces and rebuilds hardware components as needed.Installs/removes/configures basic software applications.Ensures compliance with system patching & AV requirementsGeneral site application support & troubleshootingGeneral network, telecom & server supportEnsures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.Requirements: Minimum 1-3 years of experience as an IT Technician or related capacityAssociates degree in Computer Science or equivalent work experienceMicrosoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.Minimum of 3 years relevant direct technical support experience.

Created: 2025-01-14