Clinician Relations Specialist

The Clinician Relations Specialist facilitates relationships with clinicians with timely information and provides a primary point of contact for clinicians when starting new assignments and while on assignment. The incumbent develops a strong understanding of clinician needs, provides ongoing communication with clinicians, coordinates successful clinician onboarding, and continues a strong relationship throughout assignment.ESSENTIAL FUNCTIONS AND BASIC DUTIES:Provides Concierge Service to Clinicians - 50%Builds relationships with clinicians and establishes open communicationProvides personalized guidance, builds rapport, and provides quick responses to clinician inquiriesBuilds and improves relationships with cliniciansIdentifies potential opportunities and inform the sales team to follow upEducates and informs clinicians about the company's products and servicesConsistent communication via all communication methods to ensure the clinician is preparedCompletes introduction phone call with clinicians for all new assignmentsWalks clinicians through the online credentialing application and assists with completionHelps clinicians with digital submission of required documentsConfirms clinician completion of appropriate agreementsGuides clinicians through timekeeping systems and ensures accurate data entryCompletes regular touchpoints with clinicians to confirm preparation for a new assignment and any adjustments needed while on assignmentCoordinates and Communicates Clinician Assignment Details - 30%Serves as a liaison between clinicians and the travel team for all aspects of clinician travel throughout the assignmentGathers clinician travel preferences and assignment specific travel requirements based on client guidelinesCommunicates with clinicians regarding relevant concerns, necessary documentation, and suggestions for improvements to processes; completes all assignment-related activities and Salesforce documentation timelyPrepares travel packets and coordinates assignment logistics for the duration of the bookingCollects vendor set-up information from clinicians and clients to ensure a successful start to assignmentsEnsures all necessary documentation for taxes, clinician payment, etc. is in order and processed timelyAnswers clinician questions about the assignment purpose and detailsObtains contact details for specific assignments and enters them into SalesforceImplements Salesforce enhancements and best practice updates into the daily routineInternal Communication Liaison- 15%Coordinates with Recruiter, CVO, CC and other internal members of LT as needed to identify areas of communication or application support neededDocument interactions and assignment specific details in SalesForceFacilitates any clinician questions or additional information requested to internal departmentsExecutes Customer Care strategies, working with all specialty teams in the companyProvides travel updates to Production and Customer Care teams as needed; participates in quarterly On Call Forum meetings and attends division production meetings as requestedObtain and Communicate Day 1 Details- 5%Coordinate with the Salesperson to complete the day 1 detail formDetermine additional details to include to prepare the clinician for a successful start on-siteConfirm and document details for the clinicianDetail and explain pay schedule and timesheet instructionsSECONDARY FUNCTIONS (IF APPLICABLE)May work on special projects or other duties as assignedOperates Client Billing/Sales Portal PlatformsMay need to assist with pre-assignment duties that are required prior to the producer creating a bookingOccasional after-hours call workMay act as a backup call contact for new Customer Care SpecialistsAttends and participates in roundtable meetingsParticipates in tech testing as neededSUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITYCommunicates with external clients and/or clinicians regularlyQUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONSHigh School Diploma or equivalent required; Bachelor's degree preferred2+ years of customer relations experience preferredKNOWLEDGE, SKILLS, AND ABILITIESAbility to adhere to and exhibit the Company Values at all timesWorking knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and TeamsWorking knowledge of Salesforce or relative CRM systemsWorking knowledge of document management systemsAbility to effectively manage multiple competing priorities in a fast-paced environmentExcellent communication skills - both oral and writtenAbility to build strong business relationships at all levelsStrong interpersonal skillsStrong attention to detailStrong organizational and time management skillsAbility to work independently and collaborativelySolid critical thinking and creative problem-solving skillsAbility to consistently meet goals, commitments, and deadlinesAbility to work with sensitive information and maintain confidentialityAbility to adapt to technology and workflow changesKEY COMPETENCIES REQUIREDCustomer FocusTech SavvyAction OrientedInterpersonal SavvyCommunicates EffectivelyManages ConflictDecision QualityInstills TrustCollaboratesDemonstrates Self-AwarenessManages ComplexitySituational AdaptabilityPHYSICAL, MENTAL, WORKING CONDITIONS, AND TRAVEL REQUIREMENTSTypical office environment - sedentary with typing, writing, and reading requirementsMay be able to sit or standSpeaking, reading, writing, ability to use a telephone and computerAbility to exert up to 10 lbs. of force occasionallyAbility to interpret various instructionsAbility to deal with a variety of variables under only limited standardizationThis position description is not intended to be all inclusive or comprehensive; additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by lawEEO StatementLocum Tenens is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Created: 2025-01-14