Sales Customer Experience Manager

Who we areWe are the 44th Lexus dealership to open in the United States and as the story goes, it all began in a trailer on an empty lot in Emmaus, PA. In 2007, we were fortunate enough to move to our present location in Allentown, PA which features a gleaming car tower, koi pond and a completely transparent environment.Lexus of Lehigh Valley is the first ever Lexus Plus certified dealer. We created a dealership experience crafted entirely around what you'd want as a customer. Where there's just one fair, transparent price on everything. And instead of being handed off to multiple people, there's one point of contact to assist the customer from start to finish, on their terms and timeline.Our teamWe believe in teamwork, collaboration, transparency and plain old doing the right thing. Our team is comprised of people who have a passion for creating a great customer experience and enjoy having fun at work. We are lean team that relies on one another for help to ensure the work gets done and our customers always leave happy.The CustomerExperience Manager at Lexus of Lehigh Valley works in partnership with the Technology Specialist to assist the customer with the car buying process. The CEM is the primary point of contact for the customer throughout their buying journey and plays a vital role in ensuring all customers have an enjoyable and easy car buying experience.A typical day might include the followingEngage with the customer via phone, email, text or in-person to determine where the customer is in their buying journey and what additional information they need to complete the purchaseExplain the Lexus of Lehigh Valley differentials - one price upfront, one point of contact, simple/easy/fast buying processComplete product demonstrations at the dealership or the customer's home or office when requestedWork with inventory and acquisition team to uncover the market value on the customer's trade appraisalDetermine and explain purchase terms to the customer- price of vehicle, payments, length of loanEnsure the customer purchase is protected by explaining the protection plans that are offeredWork with technology specialists to ensure a smooth delivery of the vehicle to the customer upon purchaseStay in contact with the customers you've met to ensure their questions were answered and they had a great experienceWho you areYou like interacting with people and enjoy explaining details in a non-threatening wayYou enjoy problem solving under pressure and have shown an ability to remain calm, courteous, and professional during times of high stressYou value being in a sales role with a strong emphasis on the customer experienceCars, people, and competition gets you excitedMust be able to work SaturdaysJob Type: Full-timePay: $70,000.00 - $150,000.00 per year (salary plus commission)Benefits:401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceWork Location: In person

Created: 2025-01-14