Director of Inside Sales (B2B Sales)

Director of Inside Sales Location: Plano Texas, Onsite Are you a results-driven sales leader with a proven track record of managing high-performing teams and driving growth in a B2B environment? The company is a small leading company specializing in the design and manufacturing of high-quality medical supplies and equipment. With a strong focus on innovation and precision, they built a reputation for delivering reliable solutions to the healthcare industry. The company is known for its commitment to customer satisfaction, offering tailored products and services that meet the specific needs of its clients. The Director of Inside Sales will be a key player in unlocking the growth potential of the business. We are seeking a Director of Inside Sales to join the executive team and lead the development and execution of sales strategies that maximize revenue, enhance customer retention, and expand market share. If you're passionate about scaling success and making a real impact, this is your opportunity!Job SummaryThe Director of Sales leads, manages, and holds accountable the sales team and executes sales and customer service strategies to maximize revenue, expand market penetration and ensure customer retention. The position demands a strategic thinker who balances big-picture planning with tactical execution, ensuring initiatives align with Company objectives. The position requires optimizing processes, analyzing market trends, managing sales pipelines, fostering a high-performance sales and service culture, and designing strategies to enhance client engagement and loyalty. The incumbent may serve on the executive team and will collaborate with leaders managing Marketing, Product Management, Operations, Technology and Finance. The selected candidate must be driven, result-oriented and set an example for living the company's Core Values.Supervisory Responsibilities· Recruit, Train, and Develop Sales & Service Talent: Lead the hiring process to attract top-tier sales and service talent ensuring that new team members align with the company's values and growth strategy.· Lead and Manage Inside Sales, Outside Sales and Customer Service: Directly manage inside sales, outside sales and customer service teams, setting clear performance expectations and providing consistent guidance and support. Oversee day-to-day sales, ensuring efficient execution of sales processes and alignment with company objectives. Maintain a hands-on leadership approach, stepping in as needed to resolve challenges and drive results.· Set Clear and Measurable Sales Goals: Establish specific, measurable, and time-bound sales goals for individuals and the team, ensuring alignment with the company's overall growth strategy.Duties and Responsibilities· Sales Management: Develops and delivers sales plans that meet or exceed budgeted goals through leading, managing, and holding accountable inside and outside sales team members. Optimizes sales activities to drive customer engagement, lead conversion, opportunity close, and wallet share growth across the Company's customer segments.· Team Member Onboarding and Development: Designs and implements sales training programs, holding team members accountable to demonstrate product and process knowledge and continuous learning. Develops and implements team member development plans for direct reports and advise on the development plans of all sales team members.· Sales Analytics and Performance Management: Comfortable using data to strategically target new opportunities to cross-sell or trade-up current customers. Collaborates with data analytics and IT resources to develop and optimize sales reports, dashboards, and analytic tools needed to manage the sales team and report to key stakeholders. Participates in company-wide planning, development, and integration of CRM, PIM, ERP, and marketing automation tools and systems on behalf of the sales team. · Product Development Support: Collaborates with Product Development and Marketing teams to support product lifecycle initiatives and deliver sales targets for products through launch, growth, maintenance and end-of-life.· Planning and Performance: Collaborates with executive leadership to develop and deliver monthly, quarterly, and annual budgets. Builds and communicates staffing plans to exceed revenue and profitability targets. · Selling Skills: While the majority of this role is managing the sales team, the role may also be involved in directly calling on key accounts, supporting new partnerships (i.e. new distribution channel partners) and maintaining relationships with key stakeholders, influencers, and industry partners.· Event Participation: Actively participates in conferences, distributor meetings, and industry events to promote product lines, establish key relationships, and gather market insights.Required Skills and Abilities· Accountability - Accepts responsibility for quality and timeliness of work and believes that the results achieved are the direct outcome of decisions and actions. Doesn't engage in behaviors and decisions for self-protection purposes. Maturely acknowledges and corrects mistakes and does not make excuses for errors or problems.· Analytical - Synthesizes complex or diverse information. Collects and researches data. Uses intuition and experience to complement data. Designs workflows and procedures.· Business Acumen - Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of the market and competition. Aligns work with strategic goals.· Change Management - Develops workable implementation plans. Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.· Gaining Commitment - Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions. Persists by using different approaches as needed to gain commitment. · Integrity - The individual possesses high ethical standards and expects the same from all others in the organization. Presents unpleasant and disagreeable facts in an appropriate way. Keeps promises and provides complete and accurate information to others. Trusted by all.· Negotiation - Builds value of preferred alternatives by relating them to the other party's needs; responds to objections by emphasizing value; exposes problems with undesirable alternatives.· Organization and Planning - Plans, organizes, schedules, and budgets in an efficient and productive matter. Focuses on key priorities.· Persuasiveness - Makes favorable impression by interacting with customers/business partners in a manner that builds effective relationships. Uses appropriate techniques to move others to actions or to agreement.· Strategic Decision Making - The ability to identify what is and what is not working and its impact on the result.· Tenacity - Works to achieve goal despite barriers or difficulties; actively works to overcome obstacles by changing strategies. Adjusts focus when it becomes obvious that a goal cannot be achieved, redirects energy into related achievable goals.Education and Experience· Bachelor's degree in business, finance, sales, entrepreneurship, marketing or related field of study. Advanced degree or MBA a plus.· 10+ years' experience in B2B sales, preferably in healthcare or another regulated industry. · +3 years of proven success in managing and growing sales teams to deliver growth and customer satisfaction.· Proficiency in CRM systems such as HubSpot, Salesforce, or similar platforms.· Intermediate to advanced skills in Microsoft Office applications.· Experience in developing and administering sales training programs.Why Join the team?This is an exciting opportunity to lead a dynamic sales team, develop impactful strategies, and make a tangible difference in the company's success. The company offers a collaborative, team-oriented culture, competitive pay, and a comprehensive benefits package designed to help employees thrive both personally and professionally.As an Equal Opportunity Employer, the company is committed to fostering a diverse and inclusive workplace and encourages individuals of all backgrounds to apply.

Created: 2025-01-11