Floor Manager

Job Summary:Do you want to help shape the future of retail? Here's a thought"”how about doing that while helping people get a sneak peek of what the world is creating at the same time? We are Smartech Retail Group"”a destination for innovation at the world's best department stores. We let people discover, try, and play with the latest innovation, gaming, and e-mobility across our experience-led concept stores globally. Because honestly, why should retail be boring?As a Floor Manager at Smartech, you will take ownership of the day-to-day operations of your assigned floor, ensuring smooth workflows and delivering exceptional customer experiences. You will lead a team of supervisors and sales associates, fostering a positive and high-performing culture while driving sales to meet and exceed targets.Working closely with the Store Director, you will play a pivotal role in maintaining store standards, optimizing floor performance, and ensuring that every customer interaction is engaging and memorable.Key Responsibilities:Leadership and Team Development: Mentor and guide the floor team to create a motivated, customer-centric culture. Lead recruitment, onboarding, and continuous training initiatives to ensure excellence in service and product knowledge.Sales and Customer Experience: Implement strategies to drive floor sales and deliver an engaging, personalized shopping experience. Build strong customer relationships to enhance loyalty and repeat visits.Operational Efficiency: Manage floor operations, including inventory oversight, shift scheduling, and compliance with operational standards to ensure seamless workflows.Performance Monitoring: Analyze floor metrics, such as sales figures, customer satisfaction, and team performance, and implement action plans to address gaps and optimize outcomes.Requirements and Preferences:Experience: 3-5 years in retail management, preferably within a fast-paced or technology-driven environment.Leadership: Proven track record of leading and motivating teams to achieve and exceed targets.Customer Focus: Strong ability to build relationships and deliver exceptional customer service.Communication: Excellent verbal and interpersonal communication skills.Adaptability: Thrives in a dynamic, fast-paced retail environment with changing priorities.Other Details: Job Title: Floor ManagerLocation: Time Square, New York CityMultiple positionsReports to: Store DirectorStart: MarchSalary: $65k-$80k/year + Commissions on SalesJob Hours: Full-Time

Created: 2025-01-11