Endpoint Technician

Apex Systems is seeking two highly skilled and experienced Endpoint Technicians to support our higher education client. The ideal candidates will provide exceptional C-Suite, white glove support for executives and VIP service, troubleshoot hardware issues, and deliver outstanding customer service with patience and empathy. This role requires a self-starter who can effectively use remote tools and imaging, collaborate with a diverse team, and adapt to constructive feedback from leadership.Location: Chicago, IL (then Lisle, IL once office location opens)Duration: 6+ month contract with potential for extension and/or CTHCompensation: Hourly rate on W2 ranging from $30-38/hr - Based on relevant years of experience and education Hours/Schedule: M-F, Core business hours - 40hrs/wk, Central TimeDay-to-Day Responsibilities:Provide C-Suite, white glove support for executives and VIP service.Troubleshoot hardware issues efficiently and effectively.Be a self-starter, taking initiative in all tasks.Deliver exceptional customer service with patience and empathy.Utilize remote tools and imaging (training will be provided for the specific tool used).Use ServiceNow or any ticketing system to manage and resolve issues.Collaborate with a team of varying levels, touching base weekly.Recognize and read the room, receive information well, and take constructive criticism and direction from leadership.Top 3 Requirements:Experience in providing C-Suite, white glove support for executives and VIP service.Strong hardware troubleshooting skills.Proven ability to be a self-starter.Qualifications:Bachelors degree in IT or related field3+ years of Endpoint ExperienceProficiency in using remote tools and imaging software.Experience with ServiceNow or similar ticketing systems.Excellent communication and interpersonal skills.Ability to work collaboratively in a team environment.Strong problem-solving skills and attention to detail.

Created: 2025-01-09