Operational Specialist

POSITION: Operations SpecialistDEPARTMENT: Operations/LogisticsMANAGER: Operations DirectorWORK ARRANGEMENT: Hybrid (3 days per wk. in office)STATUS: Full-timeLOCATION: New York, NYMAIN RESPONSIBILITIESPRODUCT MANAGEMENTCreate and manage the new season of products for the business, including assigning delivery windows to each season.Update and manage the style master across the business, including size scale changes, price adjustments, and style # changes- working closely with merchandising to ensure accurate change logs throughout the market and setting up new divisions as needed.Notify the production team once all sales orders for the market are entered into the system, allowing them to issue production PO's.Request preferential origin files and documents from production each season and update the preferential origin status in RLM for each UPC using the information provided.ORDER MANAGEMENTInput sales orders for retail, e-commerce, and wholesale, and collaborate closely with the Wholesale and Omnichannel teams to ensure accurate processing- this includes adjusting orders from wholesale to retail or vice versa.Monitor shipment flow for all orders across the business to ensure timely shipping and cancel dates are met.Liaises between the Logistics and Wholesale team to solve any order issues (cancel date, PO errors, response time of routing).Request ex-factory date information from production each week during active seasons, proactively identify and report any products at risk of missing their shipping window and collaborate with production to explore potential improvements to the date if necessary.Provides information and relevant updates/insights to the Wholesale team and Omni team including sales order updates, shipment forecasts, late styles etc.Work with Japan team to make sure orders from company 12 are properly/accurately pulling into company 01.Process weekly orders to transfer products between e-commerce and store locations as needed. This includes specific orders for margaux management.OPS MANAGEMENTAssist in entering RTVs accurately and promptly for the entire business, while maintaining communication with the warehouse to ensure RTVs are properly transmitted and received.Supports the process of resolution for any questions or issues related to orders and returns and provides solutions in collaboration with the sales team.Communicate and send clear files to warehouses as necessary for price reticketing and other projects.Roll over inventory as necessary to the newest seasons.Ensure accuracy of HTS codes input by production.Support all cross-functional teams with ad hoc operational requests as needed.SKILLS & QUALIFICATIONSBachelor's degree or equivalent3-4+ years of experience in operation/logistics or a sales customer service positionAble to handle multi topic multi department emails with efficiency and precisionAptitude for systemsIdeally has experience in luxury or premium goodsDemonstrated experience with project coordination and completionCuriosity- always looking for root cause on an issueMaintains a dynamic and flexible approach in an ever-changing and growing businessAn ability to successfully work both independently and within a team environment with various internal and external partnersThe ability to build strong cross-functional relationships both internally and externallyMust have the ability to meet problems with a solution-oriented and strategic mindsetHas worked in an ERP systemExceptional verbal, written, and interpersonal communication skills Excel ExpertA great listener and thoughtful communicator who is patient, kind, warm, and humble, with a confident yet low-ego demeanor. Possesses a positive and optimistic outlook, a love for details, and high integrityDemonstrates a strong sense of urgency and excels at problem-solving, effectively addressing and resolving issues in a timely mannerProficient with Microsoft Office, Suite and Outlookorder issues (cancel date, PO errors, response time of routing).Support all cross functional teams with ad hoc requests to maintain exceptional performance standards.Strives to mitigate risk, escalate problems, propose thoughtful decisions and execute resolutions as necessary.Communicate consistently and collaboratively with internal partners to ensure the logistics and customer service experience is seamless.

Created: 2025-01-09