Treatment Coordinator

We believe that everyone deserves a perfect smile.We are looking for a passionate, outgoing, energized, customer focused and confident Treatment Coordinator that has sales experience. Spanish Speaking.We will train you to engage our patients, discuss their treatment options and get them started on a journey to a new smile. We want our patients to feel confident in their smiles and as our TC, you help with the first step...saying yes to treatment. The right person will be well spoken, computer literate and an excellent communicator. Organizational skills are a must.POSITION SUMMARYThe Treatment Coordinator contributes by passionately executing the company's business model; promoting the company culture, mission and values. The Treatment Coordinator is responsible for creating a relationship with the patients that visit our practice and conducts the patient consultations where you provide patients with treatment options and review financial agreements.Please be advised that this does not include all aspects of this position such as potential duties assigned by supervisors and requirements for flexibility.SPECIFIC RESPONSIBILTIESPractice SupportConsistently performs specific assigned daily and general duties; meets deadlinesMeets established attendance criteria and starts work promptlyKnows and consistently implements the organizational missions and all approved policies, protocols and proceduresRegularly supports compliance and accreditation effort as assigned including, but not limited to OSHA and HIPPARespects and acknowledges the organization commitment to cultural diversity, which is expressed through behavior, language and actionsConsistently demonstrates good use of time and resourcesConsistently interacts with the patients and staff in manner that reflects favorably on the organization and promotes teamworkResponsible for providing a positive and professional orthodontic dental experience, welcomes and greets patients and visitors to the practice [preferably by name]Oversee patient relations & handle patients' complaints, under indirect supervisionHelp explain company policy to patientsPatient ManagementReceives New Patient Phone CallsAnswer and respond to phone calls with professionalismCheck the daily schedule for accuracy in Wave Ortho & OrthoFiProvides quality patient serviceProvide patient Information about our facilities, services offered, and the process of the new patient experienceGreets and welcomes all patients upon arrival with a warm, friendly smile and is the second point of contact during the new patient experience after they are checked in by the Patient SpecialistAssists the new patients in filling out new patient documents when neededConfirms that all patient information has been gather accuratelyReview Patient's chart and obtain any missing information that may be missingConfirms new patient start appointments and ensures to provide the patient with all the required information to start treatmentFacilitate Patient consults using OrthoFi where you will discuss the followingTreatment OptionsVerification of InsuranceFees and Payment AgreementObtain signed contracts, Informed Consents and iSmile PoliciesCollect and Post Initial Down PaymentCommunicates with Records Tech the type of records patient needs to commence treatmentMCO - State Patients requires X-Rays, Pan, Ceph, all Intra-Oral Photos, Scan and HLD Evaluation Form Filled out by the doctorFFS - Pan Only and Facial PicturesREC START - Full Records X-Rays Pan Ceph, Intra-Oral Photos, iTero Scan and Signed Informed Consent with initial down PaymentINS Private - requires a Pre-D, X-Rays, Pan, Ceph, Photos, ADA Form Signed by Patient.Updates consult list dailyResponsible for follow-up of pending and denied consultsUses communication tools AVA, Sesame Communications for follow upConfirms and Schedules ZocDoc appointmentsCreates and sends out Welcome, Referral, and Doctors lettersDoctor VisitsSend out End of Day EmailsOverall maintenance and organization of the Consult Room and Waiting areaNew Patient IntakeObtain New Patient Information using NP Phone SlipsEnter patient information into Wave Ortho and OrthoFiRequired InformationPatients Name with correct spelling [No Nick Names in Wave Ortho]Address [entire address must be written on the 1st address line in Wave Ortho]Email [required for OrthoFi to provide patients with electronic NP Forms]Phone Number [Required for text message appointment confirmation]Chart ID - Member Insurance IDModel ID - Name of InsuranceMedicaid ID - State Patients CIN Number OnlyAward ID - MCO Patient Status [Pending, Approved, Denied]Gender - Male/FemaleDate of BirthSocial Security [Required to verify Insurance]Contact Info - RESP PARTY A [Must be an Adult over the age of 18, Parent or GuardianPrimary Insurance [State INS/MCO Must have Medicaid ID to submit for ortho coverage]Treatment Info [provide Initial Exam Date, Set Recall Dates, Enter Treatment Start Date]General Dentist Info [Required, if none must be referred to a new DDS]Referrer [Require, we want to know where the patient heard of us]iSmile provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Job Type: Full-timePay: $20.00 - $25.00 per hour plus bonusesBenefits:401(k)Employee discountHealth insurancePaid time offSchedule:8-hour shiftWeekends as neededEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: In person (Bronx, NY & White Plains, NY)

Created: 2025-01-09