Commercial Claims Coordinator

Job Summary:Our Commercial Claims Coordinator role is responsible for locating commercial options and securing accommodations. Additionally, this role leads with the facilitation of onsite and pack out claims. Essential Responsibilities:Collaborating with National Account Managers, operational teammates, and Homelink leadership to develop strategies and executional milestones to incrementally grow business.Facilitate commercial, onsite, and pack out claims. Handle communication with policyholders and vendors. Present options for approval to the National Account Manager for adjuster approvals. Generate leads, complete warm calls, and participate in virtual meetings.Contact vendor partners to confirm availability and to ensure temporary accommodations meet policyholder needs.Review, interpret and negotiate lease terms/contracts, pricing, fees, and deposits. Process required paperwork for temporary accommodation options. Complete fair rental value requests. Extend accommodations and facilitate relocations for existing policyholders.Update internal databases, complete necessary paperwork, and communicate details to operational teammates involved with each claim.Maintain records of commercial, onsite, and pack out procedures and ensure process is documented. Responsible for revisions to documents. Develop strategies to optimize vendor partnerships, negotiate favorable terms, and enhance profitability through cost-effective solutions and service excellence.Track and maintain appropriate information regarding all claims in the company database for internal use.Apply critical thinking to provide solutions to appropriately address each policyholders' individual needs.Provide an immediate response and support for a high volume of incoming calls.Assist with special projects on an as needed basis at the directive of department manager.Support and assist with operational needs to provide backup when needed.Provide superior customer service to policyholders and vendor partners. Support and provide leadership of Homelink's companywide and department initiatives. Embody Homelink's culture and service standards.Job Requirements:Bachelor's Degree in related field, strongly preferred.3-5 years' experience in commercial property management, real estate, leasing, temporary housing, or a similar field.At least one (1) year in supervisor/team lead role mentoring peers and delegating tasks.Experience in insurance/furniture/ALE industry a plus.Professional verbal and written communication skills.Proficient in MS Outlook, Office, Word & Excel.Excellent attention to detail.Strong orientation toward customer/client service.Good organization and planning skills.Flexible work schedule. Some evenings and weekends may be required.Explore the full posting at

Created: 2025-01-09