MSP Cybersecurity Support Technician - Tier 3

STACK Cybersecurity is a full-service Managed Security Service Provider (MSSP) as well as an established Managed Services Provider (MSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions.We are currently seeking talented Cybersecurity/Technical Support professionals for a full-time position as an IT Cybersecurity Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging.IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person.This is an in-office position located in Livonia, Michigan 48150.No remote only candidates will be considered. Relocation is not available for this position.Responsibilities & Qualifications:Advanced Support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook)Support of Backup Solutions and ProcessesAdvanced Network Support - Layer 3 and aboveApplications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applicationsMalware, spam, and antivirus support on desktops and remediation of Cybersecurity Indicator of Compromise supportStrong communication skills when interacting with external clients: keeping them informed of incident progress, notifying them of impending changes or outages, and proactively interacting with clients before, during, and after service requestsEvent Log Monitoring and Investigation:Monitor and investigate event logs for suspected activities.Identify potential security incidents and respond promptly.Threat and Vulnerability Analysis:Conduct threat and vulnerability analysis to assess risks.Propose mitigation strategies based on findings.Security Incident Handling:Investigate, document, and report any information security issues.Collaborate with relevant teams to address incidents effectively.Understanding of Cyber Threats:Familiarity with prevalent cyber threats, including malware, phishing attacks, DDoS attacks, BEC, lay-and-wait, and man-in-the-middle attacks.Stay updated on evolving threat landscape.SIEM Proficiency:Use and understand Security Information and Event Management (SIEM) solutions.Leverage SIEM data for threat detection and incident response.Knowledge of Other Cybersecurity Tools:Familiarity with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.Problem-Solving Under Pressure:Apply problem-solving skills effectively even in high-pressure situations.Prioritize and address security incidents promptly.Effective Communication:Present security findings and recommendations to senior leadership.Excellent written and verbal communication skills.Attention to Detail and Organization:Strong attention to detail when analyzing security data.Organize findings and create comprehensive reports.Independence and Teamwork:Work independently on security tasks.Collaborate effectively within a team environment.REQUIRED EXPERIENCE:2+ years of Fluency with NATs and VLANs2+ years of Fluency with Microsoft Entra2+ years of Fluency with Microsoft IntuneExperience managing vulnerabilities and RiskExperience with SIEMExperience with EDR solutions2+ years of Fluency in Conditional Access1+ years of Fluency with DNS and DNS Configuration4+ years of Fluency with Active DirectoryExperience with cloud platforms (AWS, Azure, Ubiquiti, etc.)2+ years of Fluency with IPSEC and SSL VPNExperience migrating premise resources to cloudAbility to prioritize and multitaskExperience administering Hyper-V and VMwareDeadline and detail-orientedProficiency in EnglishExcellent communication skills

Created: 2025-01-07