Help Desk Specialist

Title: VIP SupportLocation: Onsite 4 days a week in NYCDuration: 6+ months Contract to hireIndustry: Asset ManagementRole Overview:We are seeking a dedicated Senior Executive IT Support Technician to provide exceptional technical assistance to senior executives, including C-suite leaders and front-office traders. This role is critical in ensuring seamless IT operations and delivering a superior user experience for high-priority stakeholders. The ideal candidate will possess advanced troubleshooting skills, strong communication abilities, and a proactive approach to addressing the unique technical needs of executive-level users.Key Responsibilities:Deliver white-glove IT support tailored to senior executives, ensuring minimal disruptions and maximum efficiency.Respond promptly to executive requests, providing onsite and remote support for laptops, mobile devices, VoIP, and SIP video conferencing technologies.Proactively maintain and troubleshoot Active Directory accounts, email systems, and other executive-critical IT services.Support and manage tools such as Office 365Azure CloudZoomSCCM, and MS Intune, prioritizing executive needs.Install, configure, and maintain operating systems and applications with meticulous attention to detail to support senior-level operations.Qualifications:Bachelor's degree in a related field.7+ years of IT support experience, with a proven track record of working with senior executives in an enterprise environment.Expertise in desktop and server hardware, software, and peripheral devices, with a focus on high-availability solutions for executives.Experience supporting MDM/MAM solutions and advanced VoIP/SIP conferencing systems for leadership meetings.Familiarity with trading platforms, such as Bloomberg, is required.Advanced troubleshooting and problem-solving skills, especially in high-pressure executive environments.Proficiency with PowerShell for system and account management.Exceptional communication skills, capable of working effectively with senior executives and conveying technical solutions in a clear, concise manner.Ability to adapt to a fast-paced, high-expectation environment, providing on-call support after hours and on weekends as needed.Flexibility for occasional travel to provide IT support at executive residences.

Created: 2025-01-07