Information Technology Manager

We are seeking a customer-focused and hands-on IT Manager to join our team. The ideal candidate will be responsible for managing projects, performing installations, and leading a team of IT professionals. This role requires a balance of technical expertise and leadership skills to ensure the smooth operation and advancement of our IT infrastructure. This position is on-site in Holland, MI. Essential Responsibilities:Customer Service: Ensure exceptional customer service by promptly addressing and resolving technical issues, providing clear and effective communication, and maintaining a customer-centric approach in all interactions.Team Management: Supervise and mentor a small team of IT professionals, fostering a collaborative and productive work environment.Troubleshooting: Address and resolve technical issues promptly, providing support to team members and end-users as needed.System Maintenance: Ensure the ongoing maintenance and optimization of IT systems, including servers, networks, security systems, and applications.Documentation: Maintain comprehensive documentation of IT processes, configurations, and project progress.Stakeholder Communication: Consult with internal stakeholders to understand IT needs and deliver solutions that align with business objectives.Project Management: Lead and oversee IT projects of various complexities from inception to completion, ensuring timely delivery and adherence to budget and quality standards.Installations: Perform hardware and software installations, configurations, and upgrades, ensuring minimal disruption to operations.Technology Planning: Develop and maintain a technology roadmap, which aligns with company objectives, with monitoring to ensure technology initiatives support business needs.Key Requirements:To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Bachelor's degree in Information Technology, Computer Science, or a related field; or similar experience.Proven experience as an IT Manager, or similar role, with hands-on project leadership and installation expertise.Strong technical skills in hardware and software installation, configuration, and troubleshooting.Excellent leadership and team management abilities.Proficient problem-solving skills and attention to detail.Strong communication and people skills.Ability to work under pressure and manage multiple tasks simultaneously.Preferred SkillsCertifications such as CompTIA A+, Network+, or similar.Experience with cloud services and virtualization technologies.Familiarity with cybersecurity best practices.

Created: 2025-01-07