Mortgage Customer Service Rep

What is the position:The Mortgage Customer Service Rep. is responsible for providing quality service to mortgage customers.What will you do:Assist the loan department in building customer relationshipsManage a heavy call volumeSupport the Loan Department with the processing of mortgage loan documentationInteract with the Loan Officer, other internal department personnel, and customersEnsure tasks are completed timely, accurately, and professionallyResolve loan documentation issuesMaintain and continuously improve loan operations policy, procedure, and performance.Ensures loans and processes meet compliance standards.Assist with reports and audits in the evaluation of loan operations performance.What are the requirements:High School Diploma requiredCall/contact center experienceAble and willing to quickly learn industrySome knowledge of general banking policies/proceduresProficiency with Microsoft programsExcellent oral and written communication skillsStrong organizational and prioritization skillsAbility to multi-task, think, and act strategicallyAble to pass a drug, background, and fingerprint screenExcellent customer service skillsYou would be really happy working here if:You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.

Created: 2025-01-07