Service Desk Associate

About Eleven RecruitingWe are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.Our client, a leading global investment firm, is looking for a Service Desk Associate to join their New York office!Responsibilities: Build, deploy and maintain end-user devicesAssist in Move, Add and ChangesManage and resolve end-user incident ticketsDocument procedural enhancementsManage, maintain, and audit hardware and software inventoryMaintain a high level of responsiveness, communication, and professionalismEvaluate and solve advanced technical issuesProvide technical training to end-usersMaintain and support a O365, VDI and mobile environmentParticipate in an on-call rotationQualifications: Bachelor's degree is preferred2+ years of professional experienceAbility to solve problems in a sustainable way by working with people, not just technologiesExperience in providing local and remote white glove serviceAn independent and quick learner with strong troubleshooting skillsKnowledge of Windows 10 OS and Office 365 SuiteNetwork fundamentals (connections, components, protocols)Active Directory (structure, policies, management)Mobile Device ManagementProficient with Laptops, VMware VDI and physical desktopsNice to Haves:VOIP systems managementEnterprise level video conferencing systemsPatch management and software deploymentPython or PowerShell ScriptingUnderstanding of Internet and network securityITIL Process flow and Incident management

Created: 2025-01-07