Vice President of Operations

Katonah Management Services is on a mission to build a network of customer-first HOA Management Companies that redefines industry excellence through innovative technology, superior management systems, and an exceptional team. We're inspired by the opportunity to make a meaningful difference for families who call our communities home.We value the importance of maintaining a local, personalized feel for customers across our network of HOA Management companies. By harnessing the collective strength, knowledge, and resources of our network, we empower our portfolio to deliver tailored, high-quality services that foster thriving communities. Grounded in respect for the unique character of each community, our approach provides the foundation and support for ambitious growth and continuous improvement.Our Vice President of Operations will be a core leader in the organization, responsible for enhancing our ability to serve homeowners and board members more effectively, streamlining processes for our dedicated staff, and ensuring that our community managers can focus on what matters most - building strong, vibrant communities.At Pando Root, we offer:A culture that values customer-service, continuous improvement, and technological innovationOpportunities for professional growth, rewarding and impactful challenges, and the autonomy to drive resultsCompetitive salary and a comprehensive benefits packageAn environment that encourages both personal and professional developmentOpportunityAs the VP of Operations, you will lead our company's transformation into a tech-enabled service provider, elevating our organization through the implementation and optimization of technology, standardization and streamlining of operations, and ongoing training. This role is pivotal to positioning the company to efficiently and effectively scale organically and through acquisition and leading our commitment to continuous process improvement.Key ResponsibilitiesChampion the technology transition process to more scalable, industry-leading community association management softwareDevelop and enhance automated workflows to optimize the team's efficiency and standardize our elevated service level with built-in best practicesImplement and improve onboarding and ongoing training programs for team membersLead innovation and continuous process improvement initiativesIdentify and implement new vendor services to enhance community support and operational efficiencyOversee the technological integration of acquired companies into our platformDefine and track key performance indicators (KPIs) to measure success and guide improvementsQualificationsBachelor's degree in relevant field; advanced degree is a plus5+ years of experience with community association management systems, preferably using Vantaca softwareStrong background in software integration and digital transformation projectsExcellent analytical, problem-solving, and communication skillsWhat Sets You ApartPassion for leveraging technology to enhance community managementExperience in scaling operations while maintaining service qualityTactical operational mindset to enable continuous process improvement and product offering expansionDeep understanding of the HOA management industry and its evolving needsImpact and GrowthIn this role, you will:Enhance our ability to serve homeowners and board members effectively at scaleDrive improvements in operational efficiency and service qualityStrengthen our competitive edge through innovative, community-focused solutionsPlay a critical role in the company's rapid expansionCompensation and BenefitsTotal Compensation Range: $150,000-$200,000 per annum, commensurate with experience and performanceComprehensive benefits package including health, dental, and vision insurance401(k) with company matchProfessional development opportunitiesStart Date: Q1 2025, in preparation for our July 2025 software transitionLocation: Westchester, New York- in person, with some flexibility to work from home on occasion

Created: 2025-01-07