Digital Account Manager

We are Lever - a marketing agency that stands at the intersection of experience and innovation. Lever is a place where the expertise of industry vets harmonizes with the latest advancements in advertising technology. Our focus? Spotlighting our clients, the true protagonists of our success narratives.Our team is a dynamic collective of individuals, united in their pursuit of excellence and innovation. We foster a culture of transparency and adaptability, building partnerships grounded in trust and mutual growth. At Lever, we are more than just a team; we are a community of professionals who are curious, driven, and committed to delivering results that surpass expectations.As a potential member of the Lever family, you would be joining an organization that values great work, strong integrity, and high morale. We are growth-oriented, constantly seeking avenues to not only enhance our clients' journeys but also to nurture careers and foster lasting relationships.Join us at Lever, where we are reshaping the marketing landscape, one success story at a time.This position is right for you if...You are prolific in your field, showcasing mastery and encouraging curiosity to explore unknown territories.You value transparency and build partnerships based on honesty, fostering a collaborative and open environment with clients, vendors, and team members.You are driven, possessing an intrinsic motivation to take initiative, never settling for "good enough" and constantly seeking ways to excel.You are dynamic, offering customized support and adapting to the changing landscape with the latest learnings and insights.You appreciate a high-touch agency experience where the focus is on driving successful, long-lasting results with a hands-on approach.Job DescriptionSuccess for this role will be measured in terms of your ability to build strong relationships with your client, develop data-driven digital media strategies, and meet annual client growth goals. The position may require some travel. This is an excellent opportunity for someone to make a significant contribution to a fast-growing company.The successful candidate has mastered core client management competencies and have developed a keen ability for managing multi-channel digital media campaigns. They can identify opportunities to grow the account and the client's business. They are a leader in guiding and influencing both external and internal stakeholders. They understand and promote a 360 approach to marketing, audience engagement and industry innovation.Responsibilities:· Acting as the primary day-to-day contact for the client· Understanding the essential dynamics, strategies and drivers of the client's business· Being a liaison to multiple internal and external stakeholders to ensure integration across the business· Shaping and driving direction and activity on given client business; recognizes and advances big ideas· Monitoring, projecting and providing innovative solutions to issues· Demonstrating accountability for agency performance· Using agency resources creatively to support client's business· Foreseeing and identifying opportunities and formulating plans to manage and exploit them to drive/extend the business· Understanding and navigating the Agency matrix and client matrix· Ensuring overall quality of work on the business· Managing client expectations, objectives, and timelines· Recognizing and identifying solutions to resolve conflict situations (internally and externally)· Building and maintaining successful senior-level relationships at the client and within the agency· Acting as a resource to team members in assessing ideas and directions· Facilitating ideas from development to presentation to execution· Working with internal media teams to deliver integrated solutions from strategy and concept, through to execution, while adequately representing client interestsExperience/skill required:· 2+ years of client account management experience required with deep knowledge of digital channels and holistic marketing strategies· Familiarity in all aspects of performance digital media - SEM, display, programmatic, paid social, connected media, native advertising, data analytics, communication, planning· Must have flexibility with working hours and be willing to work around client's needs and expectations· Demonstrate solid client experience and ability to navigate complex client organizations required· Proven track record of leading major accounts and exceptional client service skills· Needs to be comfortable with ambiguity at times (both with clients and internally), be able to demonstrate flexibility, creative problem solving and critical thinking· Needs to be a team player, friendly, easy to work with. They need to be able to handle many different personalities both internally and externally.· Needs to be a self-directed, active learner who seeks out solutions to problems· Must be results oriented - will need to help develop value-add practices and processes of sharing results with clients· Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment· Demonstrated ability in successfully managing agency retainers and revenue forecastingBenefits:Competitive salary 100% premium paid medical, dental and vision benefits for employees 401K with contributionPaid holidays Competitive vacation and personal time-off package Remote working Company donation match - you donate, we donate Time off for community service - because charity can't always wait until evenings or weekends

Created: 2025-01-07