Event Manager

General DescriptionThe Event Manager takes a client contract from the Sales & Contracting conversation to a fully realized event. Through a thorough understanding of the event operations and space functionalities, the Event Manager ensures client satisfaction is reached with an eye for details and logistics. While focused on hospitality, communication and planning, this position is also an extension of the Events Sales team, and driving revenue is key to this role. The EM should be able to add significant revenue through the planning process.The Event Manager will be a support to the Sales Directors, focused on exceeding client expectations while being mindful of financial goals for both the clients and the hotel. They must be able to read and understand a contract and invoice, as well as confidently upsell to clients in a relevant manner. They will manage all coordination with clients and vendors, including, but not limited to, an introductory briefing to the client, recommending appropriate vendors and best practices for hosting events at Wythe Hotel, menu selection guidance, floor plan creation, liaising with internal departments, entering in group guestroom rooming lists and ensuring a safe event is hosted - all aligned with the client's vision and highest priorities. As a Manager in the Events Department, the Event Manager will also assist the Event Operations Director with staff coaching & feedback when appropriate, and provide support to the new hire & annual review process. They will be present as a resource for our teams during setup and will ensure the client's vision is actualized by our service teams.JOB RESPONSIBILITIES:Oversight of event success from the first client interaction to closing out event financials and sending a warm note of thanks and an invite back.Must be able to work independently and have sound judgment. Must pay attention to detail. Well-rounded management and operational troubleshooting and problem-solving techniques. Strong interpersonal staff and guest relations skills. Ability to solve practical problems and deal with many variables in situations where only limited standardization exists.Work to ensure excellent standards of personal service, responsiveness, follow through, professionalism, and event execution at every step of the process for our clients.Must be able to recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events and exceed guest needs. Must be a revenue driving member of the Events Sales team.Ability to problem-solve and suggest alternatives to previous arrangements (if necessary) is essential. Extensive knowledge of Wythe Hotel's food and beverage offerings, proper preparation and presentation of food and beverage items. Extensive knowledge of meeting room capacities, banquet set-up, audio-visual, and any other pertinent details as they relate to Events rooms set-up. Knowledge of hotels and the competitive market.Directly oversee set-up for all VIP events and buyouts. Oversee all daily Event setups in terms of BEO requirements, space appearance, A/V equipment, maintenance, storage, and equipment for both current and future events.Create and maintain accuracy of BEO's. Communicate with all other Departments within the Hotel as necessary to ensure smooth execution of all EventsEnter in group rooming lists and oversee final group guestroom billing to provide seamless service for clients hosting events with associated guestrooms.Maintain complete knowledge of scheduled daily events, times/schedules, employee daily schedule/expected duties and setups for daily and future events, and daily activities of both active and non-active event spaces. Liaise as the main point of contact with group clients from turnover from the sales department through post-event review.Oversee on-site event logistics, coordinating with all departments as well as outside vendors to ensure group requests are executed.Serves as liaison with vendors by ensuring Wythe Hotel qualifications are met, processes and procedures are followed, insurance information is submitted, and quality standards are upheld. Weekly serviceware rental orders, including coordination of delivery, storage, and pickup. Placing specialty rental orders; lighting, furniture, service ware.Ensuring that competitive pricing is being obtained for all Events rentals. Tour Event Spaces with clients and vendors as needed.Coverage of Event Sales Administrator responsibilities as needed..Weekly Kitchen / FOH sheet & packet management.Captain shifts will be required as needed, 1-2 times per month expected: Oversee all service elements, make a plan of execution, direct staff, delegate tasks, motivate the team, and liaise with the client.Obtain feedback on the quality of service and products post-event follow-up. Invoicing & Billing: Charge group deposits when due, billing, and administration.Staff Coaching & Development: Ensure a high level of service is provided to our clients by providing feedback to event staff membersEnsure all clients are thrilled with their experience at Wythe. Collect reviews and critical feedback from clients and present opportunities for improvements to the relevant departments. Capitalize on opportunities for repeat business by communicating opportunities to the Sales Directors.Qualifications and SkillsCatering knowledge , 2+ years experience in NYC venues preferredAbility to independently manage multiple tasks and projects and meet deadlinesDesire to succeed in special event management by consistently providing outstanding customer serviceAbility to communicate effectively with clients and colleagues through verbal and written methodsAbility to remain calm under pressure, handle stress well and think on your feetTechnical competence (Tripleseat, Mews, Prism, Google Suite, et al)Shows a high level of initiative, motivation, and detail orientationAble to present a calm and professional presence at all times.Bring a positive attitude and set and example and the correct tone for the team each day

Created: 2025-01-07