IT Release Manager - Level 1

only w2 role Locals preferred but not restricted Job Description:The Release Manager 1 demonstrates knowledge in the tools and processes related to new and recurring IT release activities in a broad range of IT functions, including application and infrastructure.The Release Manager 1 is responsible for executing and closing out release activities for simple to moderately complex initiatives, collaborating with team members and deployment sponsors.Organizes assigned activities across applications, teams and/or projects; accountable for dependency management within scope of assigned release components.Collaborates with team members to ensure execution of release adheres to the plan and timeline.Maintains release documentation and archives; stays abreast of future IT maintenance activities.Partners with team members to understand the release plan and assigned components.Practices adherence to the organization's release and change management processes, policies and procedures.Conducts and participates in post-release reviews to determine effectiveness of various processes throughout the execution of the release; may lead post-release reviews with guidance.Implements process improvement measures.Communicates information related to assigned release components to internal teams, and at times, external sponsors.Tracks progress and reports to internal team, and external sponsors when needed.Ensures documentation is accurate.Sources and coordinates assigned resources throughout various components of the release; works with internal team to recommend additional resource needs.Collaborates with vendors and/or customers throughout execution of tasks and activities.Builds and analyzes supporting material applicable to assigned initiatives.Shares and applies findings to related components.Protects client's customers, client's employees, and client's brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures.Maintains established service level agreements to manage customer expectations and quality standards.Assists with task automation and process improvements as directed.Required Qualifications:3 plus years of professional experience in project management functions: defining and executing project plans, identifying resources required, establishing timelines, and monitoring assigned tasksExperience leading the planning, coordination, deployment, and monitoring of hardware installations and upgradesKnowledge of Microsoft Office products including Microsoft Outlook, e-mail accounts, and their relationship to Exchange ServicesExcellent communication skills, both verbal and written; experience interfacing with all levels within an organizationExperience with creating and updating technical documentationCommitment to providing superb customer serviceMust be results-orientedA flexible and adaptable orientation is required within client's dynamic work environmentAbility to manage multiple high-priority projects at once, while meeting deadlines and remaining calm and cool under pressureDocuments tickets according to departmental standards with an appropriate level of detailMust be committed to incorporating security into all decisions and daily job responsibilitiesPreferred Qualifications:Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferredExperience installing and configuring wired and wireless LAN connected hardware, network communications equipment, software, and peripherals at remote and corporate campus facilitiesExperience leading a team and large projects preferred

Created: 2025-01-07