Inside Customer Service Representative

Company DescriptionGrignard Company is a leading producer of specialized chemistry products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. We have a remarkable customer retention rate exceeding 95%, showcasing our commitment to delivering superior performance and value.Key Responsibilities:Sales Support:Providing shipping rates for customer inquiries and prospects to obtain best valueResponsible to adhere to all SOPs for the Sales SupportCommunicating new orders to appropriate Business Development / Account Management representative in systemCommunicate related information to Business Development / Account Management from accounting systemManage and maintain customer profile is in CRM and/or Accounting systemMaintaining Sample Request Log with tracking numbers and date sentSupport all Outside Independent/Company Representatives communicating needs to Sales ManagerOffice Administration:Maintain all supplies related to office operations (including but not limited to paper products, office supplies, coffee, vending machines, printer supplies, postage meter)Invoice management: scanning to electronic file / shreddingResponsible to create SOPs for the Office Administration for repetitive job functions when neededResponsible to adhere to all SOPs for the Office AdministrationQualifications:Bachelor's Degree or 4 years of work experience in customer service.Proficiency in Microsoft Office.Strong communication and interpersonal skills.Proficiency in using CRM software and an accounting software is a plus. Self-motivated, goal-oriented, and able to work independently and as part of a team.Ability to manage time effectively and prioritize tasks in a fast-paced environment.Detail-oriented with strong organizational skills.What We Offer:Comprehensive benefits package, including health, dental, and vision insurance.401(k) planOpportunities for professional development and career advancement.A collaborative and supportive work environment.This is an in-person position.Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

Created: 2025-01-07