Senior Desktop Support

The Senior VIP Helpdesk Support Technician ensures the seamless operation of IT systems by delivering exceptional technical support and troubleshooting to end users, with a focus on C-suite executives and front-office traders. This role emphasizes white-glove service, adhering to established protocols, and leveraging advanced IT management tools. The technician collaborates closely with the internal IT team to escalate and resolve complex issues efficiently.Key Responsibilities:Deliver top-tier, white-glove technical support to C-suite executives and front-office traders.Install, configure, test, and maintain operating systems, application software, and management tools.Provide comprehensive support for mobile devices, laptops, VoIP systems, and SIP-based video conferencing technologies.Manage and maintain Active Directory and oversee the email environment.Support enterprise platforms, including Office 365, Azure Cloud, Zoom, SCCM, and MS Intune.Qualifications and Skills:Bachelor's degree in a related field or equivalent experience.A minimum of 7 years of experience supporting and implementing end-user systems in an enterprise environment.Strong expertise in desktop and server hardware, software, and peripheral devices.Proficiency with MDM/MAM solutions for mobile and application management.Hands-on experience with VoIP and SIP-based conferencing equipment and applications.Familiarity with trading applications (e.g., Bloomberg) is a plus.Proven ability to install, configure, test, and maintain operating systems and software tools.Advanced PowerShell scripting skills for system management and automation.Strong troubleshooting skills with the ability to resolve complex technical challenges.Excellent communication and collaboration skills.Ability to thrive in a fast-paced, dynamic work environment.This role is ideal for an IT professional with a passion for providing high-level support and ensuring operational excellence for executive and front office traders.

Created: 2025-01-07