IT Support Specialist

Out client, a leading healthcare platform, is looking for a Help Desk Analyst to join their team in Dallas! In this role, you will be the First Point of Contact for our external providers and our internal employees.6 month W2 contract to startResponsibilities:Customer engagement via ticketing system, inbound and outbound, and email channelsResolve Apple iPad, iOS, and Signify application support for Clinicians.Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal employeesRespond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, WebcaQualifications:High School Diploma or equivalent.3 to 5 years of successful work with Service Desk or Help Desk Support"˜Customer First' Mindset and CollaborativeExperience supporting Apple iOS and iPad hardware, Window 10/11 and hardwareExperience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)Proven analytical and problem-solving abilitiesExperience with Help Desk ticketing systemsStrong customer service skills (Written and verbal)

Created: 2025-01-07