Regional Executive Director

The opportunity - Regional Executive DirectorAs a Senior Member of our client's team, the Regional Executive Director will drive the business model to secure long-term client relationships, achieve commercial goals, and uphold service quality. To foster exceptional engagement and a "one team", "can do" culture, the Regional Executive Director will cultivate high-performing teams. They will influence, collaborate, and communicate effectively through the client's dedicated supply chain and Centre of Excellence teams to develop best-in-class solutions for their clients.Key Responsibilities: The Regional Executive Director will be accountable for building the capability and capacity across North America to ensure:Customer satisfaction, retention, and strong relationship managementRegional growth with new customers and organic expansion with current clientsLegal compliance and robust business performanceDevelopment and leadership of high-performing teamsStrong commercial performanceEffective risk management and administrative oversightActive community engagement and serving as a senior representative for the clientKey Activities:Oversee a team of Account Directors, fostering long-term client relationships and achieving commercial objectives while delivering excellence in FM and workplace services.Build strategic relationships with new clients, positioning the client for new project tenders, focusing on markets in New York, Atlanta, and Houston.Drive revenue and profit growth to align with the company's ambitious expansion goals.Plan and coordinate business strategies to penetrate new markets.Exhibit a responsive, professional, and strategic approach to managing remote teams and regionally distributed clients, promoting enhanced service delivery and identifying client opportunities.Enforce robust governance structures and ensure compliance with company-wide organizational priorities.Monitor and report on regional operational performance.Present a comprehensive view of change impacts and interventions, including managing significant change projects such as new client contract mobilizations.Lead cross-functional projects and initiatives that contribute to growth and value within the existing client portfolio as well as securing new business.Ensure exceptional P&L commercial performance and optimize variable expenditures and net contributions.Maintain and strengthen customer relationships for long-term success.Safeguard the safe and effective delivery of workplace services and FM operations across multiple regional sites.Lead relationship management across a portfolio of clients and key stakeholders.Elevate opportunities that reinforce the client's reputation for delivering outstanding FM experiences and comprehensive building management solutions.Leverage your professional network to enhance business growth.Continuously develop and innovate service offerings.Achieve business KPIs set on an annual basis.Qualifications / Key Skills:Extensive experience in FM and workplace servicesDegree-level education, ideally in Business or EngineeringWell-established network within the FM industryExperience in working across international marketsStrong persuasive and influential capabilities across a broad range of stakeholdersProven ability to innovate and successfully implement change projectsEffective communication and presentation skills to drive resultsDemonstrated entrepreneurial spirit and commercial insight

Created: 2025-01-07