Quality Assurance Auditor

CompanyA FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing in customized flight solutions using its fleet of Boeing 777-200ER aircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market.Position SummaryThe Quality Assurance Auditor is responsible and accountable to oversee the compliance of the airline Continuous Airworthiness Maintenance Program as described by the Code of Federal Regulations. The Quality Assurance Auditor coordinates and manages the Gridiron Air Technical Operations Quality Assurance Program, Quality Assurance Audit Programs, Quality Assurance Vendor Management oversight, and the regulatory and business case oversight of support facilities as they apply to powerplant, airframe, articles, shops, or vendors, including MRO's. Work requires technical knowledge and understanding of the Gridiron Air Ops Specs, Continuous Airworthiness Maintenance Program, and CFR's. The Quality Assurance Auditor's role is to assist with the development, establishment, and enforcement of quality assurance standards and measure for the maintenance, engineering, and the vendor management functions within the Technical Operations organization. The Quality Assurance Auditor also monitors the performance of the quality management system and produces data and reports on performance, measuring against set indicators. He/she coordinates with the other Auditors and staff throughout Gridiron Air to ensure that the QA system is functioning properly. Where appropriate, the Quality Assurance Auditor advises on changes and their implementation and provides training, tools, and techniques to enable others to achieve quality.The Quality Assurance Auditor will apply proven analytical and problem-solving skills to help validate maintenance, repair, engineering, vendor management, and related processes through careful testing and analysis in order to maximize the benefit of business investments in compliance and quality initiatives. The Quality Assurance Auditor establishes and maintains fair and harmonious relationships with the operations management team, AMT's, internal customers, vendors, FAA, and all business contacts. He/she carries out their activities in support of policies, goals, and objectives established by Gridiron Air and Management.Primary Job Duties:Plans, coordinates, executes, and reviews audits of 121/145 shop maintenance or vendor activityProvide data in support of the Quality Assurance Program as a part of the Technical Operations Safety and Quality Management Systems (SMS)Provide data in support of Quality Assurance and Continuous Analysis and Surveillance System (CASS) auditing activities that are a part of the CASS. This includes the composite collaborative auditing of assigned base and line maintenance, repair shops, and vendor activities, as well as related engineering and support functionsDevelop checklists to target specific audit findings and prepare technical reports communication Quality Assurance review of audit findingsTrack audit findings, provide follow-up, and ensure closure of all auditsAccomplishes special projects as directed by the Director of QualityManages the day-to-day quality and compliance activities, including batch record review, process validation, change control, non-conformance investigations, customer complaints, and new process introductionResponsible for implementing compliance programs, performing annual product reviews, tracking and reporting qualitymetrics, driving continuous improvement, and performing quality assessments to determine compliance to internal policies and guidelines and regulatory commitments/requirementsCoordinate and participate in investigations as requiredIdentifies and resolves compliance risks and assists work sites in preparing for Regulatory Authority inspectionsEnsures that critical supply chain issues are included in the appropriate Technical Operations action plansDevelops remediation plans to address technical and compliance gapsConduct and coordinate Quality System Management ReviewsPrepares and issues Key Quality Indicator (KQI) and Quality System Management reports as requiredMonitors daily, weekly, and monthly performance indicators to ensure that he/she is meeting critical performance targetsIdentifies and facilitates the resolution of personnel and/or process problems affecting performance or compliance in a timely fashionWork closely with co-workers as well as individually to accomplish audit objectivesDevelops relationships with production, engineering, supply, production control, operations center, and other groups that interact with Quality AssuranceWorks closely with other departments to coordinate the accomplishment of work plans, new directives, and new objectives across all assigned groupsMeets with the Director of Quality and other departments to ensure that operations are being executed in accordance with the organization's overall goals, strategies, policies, and plansIdentifies and implements work process improvements that contribute to meeting QA and corporate goals and objectivesCreates and continuously improves the structure and processes necessary to manage his/her operation's current activities and its projected workloadDevelops and installs procedures and control to promote communication and adequate information flow within the operation and all key individuals and work groups within and outside of the assigned work group(s)Maintains compliance with hardware and software systems to assist in the smooth and efficient flow of informationEnsures that all activities and operations are carried out in compliance with local, state, and federal regulations and laws governing Gridiron Air business operationsQualifications:Airline and aircraft maintenance technical knowledgeApply airline and aircraft maintenance knowledge to quality assurance activitiesUnderstand and create plans utilizing a wide array of airline and aircraft maintenance technical, process, and measurement dataKnowledge of principles and methods for quality assurance program designKnowledge of principles and processes for meeting quality standards for products and services with their evaluationAbility to build interpersonal relationships and foster an environment of working togetherWorking knowledge of Gridiron Air policies and proceduresWorking knowledge of FAA, OSHA, EPA and other governmental regulations pertaining to aircraft maintenance, repair, engineering, vendor management, and MRO'sWorking knowledge of the applicable CFR's and their applicationOrganizing, planning, and prioritizing assigned work-- Developing specific goals and plans to prioritize, organize, and accomplish assigned workActive Listening-- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesTime Management-- Managing one's own time and the time of othersCritical Thinking-- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsPersuasion-- Persuading others to change their minds or behavior.Judgment and Decision Making"”Considering the relative costs and benefits of potential actions to choose the most appropriate oneAbility to coordinate with diverse workgroups such as management, non-management, contract labor work groups, and remotely located employeesWork across supervisor groups, shifts, and cross-departmentally to resolve issues and develop lasting, effective solutionsEffectively communicate with employees, internal and external resources, managers, executives, and co-workers verbally and in writingPlan and manage process improvement projectsEffectively apply operational workload forecasting, resources, financial analysis, and other skillsConfront conflict and resolve interpersonal and performance issuesCreate a positive work environment and engage peopleProvide leadership-- getting the best out of peoplePosition Requirements:A&P License is requiredRelated technical undergraduate degree is a plusBusiness or related degree is a plusExperience:Has a successful Line, Base, and shop experience at a supervisor level or aboveAt least 5 years experience in related aircraft maintenance, maintenance engineering, or maintenance auditing positionsRelated industry Quality Assurance experience is a plusA successful track record and experience with process improvement in maintenance and/or production environmentsProficient in PowerPoint, MSWord, MS Excel, MS Access, Outlook, and databasesOther Job Requirements:Must fulfill FAA criminal background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicableMust be able to secure appropriate airport authority and/or US Customer security badges, if applicableCandidates for this position should have administrative & labor relations experience in an airline industry environmentHeavy travel, domestic and/or international, may be requiredWhen applicable, may be required to work rotating shifts, nights, and weekendsTSA Regulations require a fingerprint based criminal history records check for all employees with unescorted ramp access. The background check must be completed prior to any individual assuming this position.Long hours of traveling, sitting, walking or standing may be required to perform and administer audits.Benefits OverviewWe offer a competitive benefits package, which includes medical, dental, and vision insurance as well as company paid Life and AD&D with the option to buy-up, and 401(k) matching "” to assist employees balance their professional and personal lives and plan for a fulfilling future.Competitive payHealth, dental, vision401k with company matchEmployee assistance program

Created: 2025-01-07