Retail Technical Project Manager

Our client, a global luxury fashion division, is hiring a Retail Technical Project Manager to join their team in NYC on a hybrid schedule (3 days in office).Job Duties Include:Lead the definition and implementation of local retail improvement initiatives with a focus on best-in-class experience for clients and store employeesLead regional implementation of centrally developed point-of-sales projects including Mobile POS, POS upgrades, etc.Manage project timelines, budgets, vendors, and resources effectivelyDefine and track budget for equipment, vendors, and servicesDevelop comprehensive project plans, define project scope, and deliverables to meet specific needsIdentify and mitigate potential risks to ensure smooth implementationConduct testing and quality assurance procedures to guarantee the user experience and performance of implemented solutionsDevelop training materials and knowledge base updatesProvide post-implementation support to address regional issuesDevelop and maintain retail labs environments in corporate officesAct as subject matter expert on retail solutions & appsConfigure and troubleshoot store systems, including POS terminals, printers, payment devices, etc.Investigate recurring and systematic issues and identify opportunities for process and user experience improvementCollaborate to troubleshoot and resolve technical issues reported by storesProvide support for retail apps and POS systems and escalate as neededJob Qualifications Include:5+ years of proven experience in technical project management within a retail environmentExperience with Cegid Y2 point-of-sale and mobile point-of-sale system.Technical support experience with mobile devices and appsFamiliarity with basic network and printer configurations.Strong presentation skills, with the ability to effectively communicate technical informationExperience in a multi-brand environment preferredAbility to speak a French, Spanish, or Italian as a second language is a plusPMP certification preferredFamiliarity with Adyen, Avalara, Yoobic, UKG Dimension, and/or Oracle Micros POS preferredSalary: $105k - $115k annually + bonus While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.Please refer to our website: for access to our Right to Work and E-Verify Participation Posters.

Created: 2025-01-07