Senior Customer Service Representative

We are seeking a dynamic, Bengali and English professional to join our team as a Senior Customer Service Representative. The ideal candidate will thrive in our fast-paced, project-driven environment, continuously seeking to learn and improve processes. This role is not suitable for those who prefer routine tasks or require constant direction. We're looking for a self-starter who can innovate, implement, and drive positive change within our organization.The ideal candidate will possess:Key AttributesProactive, high-energy personalityWelcoming demeanor and excellent customer relationship skillsStrong analytical and problem-solving abilities, particularly with ExcelSelf-motivated learner with a passion for innovation"Out of the box" thinker capable of creating new methods and procedures independentlyRequired SkillsFluency in Bengali and English (mandatory)Advanced Excel proficiency for data analysisFace-to-face customer service experienceRelationship building skills with co-workers and customersProficiency in Microsoft Office (Outlook, Word, PowerPoint)Job ResponsibilitiesService taxi drivers at a walk-up window (9am to 6pm M-F)Log customer visits in Salesforce Service CloudApply critical thinking and problem-solving skillsWork efficiently under pressureIdentify service request trends and proactively seek solutionsBecome a Subject Matter Expert in operationsTake on new projects as directedDesired Skills / ExperienceTechnology savvyLeadership by exampleStrong writing skillsTaxi / For-Hire car services experienceDeveloping Standard Operating ProceduresBuilding business relationships with key accounts

Created: 2025-01-07