Help Desk Specialist

Required Skills and Experience 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.Experience supporting Microsoft server operating systems, specifically Office365 products.Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)Experience installing and troubleshooting desktop and laptop operating systems and applications.Strong collaboration, communication, and customer service skills Knowledge or experience within networking (DNF, TCP, DHCP, IP, connecting to routers and switches)Nice to Have Skills and Experience Experience with Cherwell as a ticketing software Experience with Cisco and ForticlientJob Description Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 support sitting in Collinsville, IL. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month and occasional visits for issues. This is a contract to hire position with a company that offers growth opportunity and longevity.

Created: 2025-01-07