Program Specialist

About the CompanyThe Program Specialist position focuses on two main tasks - ensuring quality services are being provided as well as pairing new DSPs with referrals that we have obtained. The Program Specialist develops relationships with clients, individuals, and Supports Coordinators to determine open needs, successful placements and identifies additional business opportunities. Program Specialists are responsible for building a network of qualified candidates, evaluating skills in relation to individual pairing, negotiating compensation, overseeing the completion of onboarding requirements, and managing active direct care workers. They are also expected to share best practices, maintain, and develop relationships within the industry to foster stronger business relations.About the RoleDevelops and executes recruitment strategies to attract, screen and hire quality Direct-Support Professionals (DSPs) who meet the office's immediate and projected needs. Drives to and visits assigned individuals routinely as well as meets individuals and their teams at their homes. Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates. Responsible for the sharing of on-call duties during non-business hours and weekends as needed. Matches and evaluates candidate skills to individual needs through screening and interviewing. Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts. Negotiates salary, terms, and conditions of employment with candidates. Schedules DSPs for initial placement and ongoing assignments. Manages DSPs while on assignment and assesses/investigates concerns and issues, and provides performance coaching, counseling and disciplinary action as needed. Maintains regular contact with and develops relationships with active clients, individuals, Supports Coordinators and Executive Director to identify current staffing needs and requirements, projected openings, and potential new business opportunities. Ensure individual, family and referral source expectations are understood and met while addressing and resolving concerns relating to customer service or DSP performance. Incorporates DSP retention strategy into daily routine. Responsible for learning all functionalities and operations of the branch office. Adheres to and promotes company policies and procedures. Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads. Ensures confidentiality of all individual records and personnel files in accordance with agency and HIPAA guidelines. Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws. Responsible for oversight of revenue cycle management. Demonstrates a commitment to advancing 365 Health Services, LLC. Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability. Performs other duties as necessary.ResponsibilitiesDevelops and executes recruitment strategies to attract, screen and hire quality Direct-Support Professionals (DSPs) who meet the office's immediate and projected needsDrives to and visits assigned individuals routinely as well as meets individuals and their teams at their homesUtilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidatesResponsible for the sharing of on-call duties during non-business hours and weekends as neededMatches and evaluates candidate skills to individual needs through screening and interviewingEnsures candidates meet required hiring standards for 365 Health Services and applicable contractsNegotiates salary, terms, and conditions of employment with candidatesSchedules DSPs for initial placement and ongoing assignmentsManages DSPs while on assignment and assesses/investigates concerns and issues, and provides performance coaching, counseling and disciplinary action as neededMaintains regular contact with and develops relationships with active clients, individuals, Supports Coordinators and Executive Director to identify current staffing needs and requirements, projected openings, and potential new business opportunitiesEnsure individual, family and referral source expectations are understood and met while addressing and resolving concerns relating to customer service or DSP performanceIncorporates DSP retention strategy into daily routineResponsible for learning all functionalities and operations of the branch officeAdheres to and promotes company policies and proceduresBuilds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leadsEnsures confidentiality of all individual records and personnel files in accordance with agency and HIPAA guidelinesEnsures all services, functions, and employee practices are in accordance with Affirmative Action policies and lawsResponsible for oversight of revenue cycle managementDemonstrates a commitment to advancing 365 Health Services, LLCMust possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stabilityPerforms other duties as necessaryQualificationsBachelor's Degree (preferred) or equivalent experience working with individuals with IDD. Must meet all federal, state, and local requirements. Excellent written and verbal communication skills. Strong analytical skills. Results driven, sense of urgency, and high standard of professionalism.Required SkillsExcellent written and verbal communication skills. Strong analytical skills. Results driven, sense of urgency, and high standard of professionalism.Preferred SkillsN/APay range and compensation packagePay range or salary or compensationEqual Opportunity StatementInclude a statement on commitment to diversity and inclusivity.

Created: 2025-01-07