Director of Customer Success
Storm3 - Short Hills, NJ
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Director of Customer SuccessHealth Tech?? Hybrid, Short Hills NJ?? 160,000 - 200,000 Base + BonusInterested in joining a leading global platform for targeted digital communication with healthcare professionals.They specialize in programmatic messaging that exclusively reaches medical practitioners, transforming how life sciences companies and medical marketing firms interact with physicians.They have recently launched their new Co-Pay platform and are looking to add their first Customer Success leader to the platform - you will be working directly with C-Suite and building out the team! Responsibilities:Define specific customer retention objectives and key process indicators for both clients and team members to pursue.Provide support to users in implementing and utilizing product-related software or programs as required.Analyze user feedback and strive to enhance all aspects of the user's interaction with the company.Cultivate comprehensive knowledge of offerings, address user inquiries, and recommend appropriate solutions based on individual needs.Streamline internal procedures and proactively improve all user success strategies.Collect and analyze data to refine marketing efforts for specific demographic segments.Oversee advertising budgets for various stakeholders, including product manufacturers and promotional agencies, while evaluating performance metrics and maximizing effectiveness.Qualifications:Strong background and understanding within the Co-Pay space6+ years of experience in client management or user success rolesBackground in healthcare sector is highly desirableSuperior interpersonal and verbal skills for maintaining positive professional relationships with clientsProven track record in evaluating and enhancing existing user success team proceduresComprehensive grasp of user perspectives and concerns regarding product usage, coupled with effective problem-solving abilitiesRobust analytical capabilities for interpreting data and campaign outcomes, along with aptitude for pattern recognition and insight generationExcellent quantitative skills for budget management, price negotiations, and data analysisTeam-oriented approach, adept at cooperating with both internal teams and external partnersDemonstrated ability to effectively communicate product value, upsell additional services, reinforce brand identity, and enhance overall user experienceCompetencies:Accountability for Results: focus on key strategic objectives; accountable for high standards of performance.Strategic Thinking & Problem Solving: Make decisions considering the long-term impact on customers, employees, and businessPatient & Customer Centricity: Maintain an ongoing focus on customer and stakeholder needs, communicating effectivelyImpactful Communication: Communicate with logic, clarity, and respect to achieve the best resultsRespectful Collaboration: Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goalsEmpowered Development: Play an active role in professional development as a business imperativeBenefitsInteresting and meaningful work401kComprehensive benefitsGenerous parental leaveTraining and career progression opportunities?? Interested in applying? Please Connect with the Hiring Team andclick on the "˜Easy Apply' button? Storm3 is a HealthTech recruitment firm with clients across London, Europe and North America. To discuss open opportunities or career options, please visit our website and follow the Storm3 Linked In page for the latest jobs and intel.
Created: 2025-01-03