Customer Service Manager

Key Responsibilities:Order Management:Process and manage customer orders from receipt to delivery, ensuring accuracy and timeliness.Collaborate with logistics and warehouse teams to track shipments and address any issues.Customer Account Support:Act as a primary contact for assigned accounts, supporting up to five sales representatives.Address inquiries, resolve issues, and maintain accurate customer records.Pre-Sale Activities:Assist the sales team with product inquiries and recommendations.Prepare quotes and proposals, and collaborate with marketing for updated product information.Post-Sale Activities:Follow up with customers to ensure satisfaction, handle returns and exchanges, and gather feedback for improvements.Relationship Building:Develop strong relationships with customers and identify upselling opportunities.Engage proactively to understand customer needs and provide tailored solutions.Qualifications:Experience:4-5 years in customer service roles within the nutraceutical, raw ingredients, food & beverage, or wellness sectors.Proven success in managing B2B customer accounts and order processes.Skills:Experience with SAPExceptional organizational and detail-oriented skills.Strong communication and interpersonal abilities.Proficient with CRM systems and order management software.Ability to multitask in a fast-paced environment with strong problem-solving skills.Attributes:Customer-centric mindset with a passion for excellent service.Team player who thrives in collaborative environments.Adaptable, open to feedback, and committed to continuous improvement.Positive attitude and strong work ethic.Preferred Qualifications:Familiarity with industry regulations and standards.

Created: 2024-11-20